Warranty Administrator

1 month ago

City of Industry, United States Puente Hills Volkswagen Full time
Job DescriptionJob Description

Are you a detail-oriented individual that enjoys a fast-paced environment and provides an opportunity to work with several different departments? Do you have at least 2 years of experience processing warranty claims? If you answered "yes" we are interested in speaking with you about this open role. 

Job Summary: Warranty Administrators make sure the dealership is paid for warranty work by preparing, submitting, and following up on claims. As with all positions within dealerships, Warranty Administrators are expected to uphold the highest ethical standards. This opening manges the claims for two dealerships. More details shared during screening process. 

 Compensation: Hourly plus commissions

 Responsibilities: Processing all warranty paperwork to ensure proper documentation and verifying criteria required by the factory or distributor. (Processes warranty claims on a timely basis for each franchise)

  1. (Process all claims by the next business day following RO close date)
  2. Handle and resolve all claim corrections and charge-backs
  3. Provide a weekly report to the service manager regarding claim status
  4. Report any fraudulent manipulation of warranty claims
  5. Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
  6. Assist service consultants in closing all open warranty RO's
  7. Assist service consultants and technicians with any warranty questions
  8. Assist with special projects, audits, and reports as requested
  9. Review and manage all aging schedules and reports
  10.  

- Keeping abreast of all factory recalls and announcements. (Verifies criteria required by each franchise)

- Arranging for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly.

- Reconciling all warranty receivables and working with the accounting department to obtain payments. (including the posting of credits where applicable)

- Keeping track of all warranty parts by noting the repair order number, date of replacement, and date on which the part may be disposed.

- Maintaining all service and customer records as required by the warrantor.

– Processing extended warranty and prepaid maintenance plan documents for the purpose of receiving payment in full within a timely manner

- Reconciling receivables with schedules to match payment and claim amounts - Verifying all documentation in repair orders is correct prior to processing.

- Ensures all necessary documentation is attached to the repair order prior to processing. - Process third-party warranty transactions for payment.

- Balance funds on third-party warranty schedules - Processes pre-paid maintenance claims and balances funds on schedule.

- Processes manufacturer included maintenance claims and balances on schedule.

- Ensures all dollar amounts are correct and recorded on repair orders, and routes funds to proper accounts.

- Monitoring daily deposits and reconciling all transactions

- Other duties assigned

 The position is full-time, Monday through Friday with occasional weekend work. The hours of work are 9 am to 5 pm.  

 

 

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