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Gym Staff

4 months ago

Salt Lake City, United States The Front Climbing Club Full time
Job DescriptionJob Description

SUMMARY

Gym Staff perform front desk duties including managing daily desk and gym operations, membership management, customer service, merchandise sales and daily cleaning duties. This role also performs floor monitoring duties ensuring adherence to set safety standards.

ABOUT YOU /

You are the hostess with the mostest You can control the perfect settings for a wonderful experience - from lighting to music to temperature to cleanliness to candlelight. Ok, the candles have to stay home, but the rest applies You can just FEEL when the mood is right, and you notice right away if it isn't.

This means that you know the experience is everything - Whether it is opening the doors for a breath of fresh air, or greeting our guests with authentic enthusiasm, or being a team player, from the moment you walk through the doors to the moment you leave you are creating magic. Even better if you naturally carry that magic into the rest of your life

You get itchy when you see something out of place - and you put it away You get antsy when you're bored - and you find something productive to do Your work ethic is impeccable, which means integrity, honesty, efficiency, and reliability. You take care of your team and treat them with respect, carry your weight, and lift them up. Your example elevates those around you

You care about and believe in the success and best interest of the company and can easily see how it aligns with the success and best interest of our staff and customers. You are proud of The Front and are immersed in its values, culture, and community - or if you aren't already, you're ready to be

Gym Staff Duties

  • Welcome guests & members and ensure proper check-in's;
  • Check in members, ensure active memberships, updates customer information, and ensures membership procedures are followed;
  • Communicate campaign/ sales promotions to members;
  • Perform sales work, such as assisting customers with merchandise, promoting memberships and negotiating membership rates;
  • Fulfills daily cleaning duties such as laundry, sweeping, vacuuming, mopping, and general cleaning of facilities;
  • Performs scheduled walk-throughs, noting areas of concerns or issues on I-pad;
  • Delivers climbing training instruction when necessary;
  • Additional duties as assigned.

Floor Monitor Duties

  • Ensure appropriate certification tags on all climbers/belayers;
  • Look for proper climbing techniques. Addresses areas of concern in a friendly, non-confrontational manner;
  • Address any unsafe behavior; loose kids running in unsafe fall zones, guests sitting on mats, gear/personal items on mats, running, or other behavior inappropriate for the climbing gym;
  • Performs lead/belay tests in accordance with set guidelines as needed by the Front Desk.

Requirements

  • Climbing experience not required Interest in the sport is preferred;
  • Friendly, approachable and service-oriented;
  • Strong verbal communication and organizational skills;
  • Customer service and/or sales experience preferred;
  • Ability to works nights and weekends;
  • Passion for climbing and ability to learn use & care of climbing merchandise;
  • A superior level of member service and conflict resolution skills;
  • Proactive, a team player with a sense of humor, someone who is adaptable and comfortable with change, ambiguity, and working independently;
  • CWI certification training provided upon hire;
  • First Aid/CPR Certified required upon hire;
  • Utah Alcohol Certification required upon hire;

MISSION STATEMENT:   

The Front's mission is to create innovative spaces that maximize the climbing experience, inspire meaningful connections, and foster an engaged community.   

 Check out or who we are, our Core Values, and Mission Statement here.

EQUAL OPPORTUNITY EMPLOYER

The Front Climbing Club is committed to providing an equal employment opportunity environment of mutual respect for all its people. This work atmosphere is available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Front Climbing Club strongly believes that diversity and inclusion amongst our teams is critical to our success as an organization. We are driven to recruit, develop and retain the most talented people from a diverse candidate pool. As such, we highly encourage those with diverse backgrounds to apply.