Dental Laboratory Office Assistant

3 weeks ago

Waunakee, United States D & S Dental Laboratory Inc Full time
Job DescriptionJob DescriptionDescription:


Title: Dental Laboratory Office Assistant

Location: Waunakee, WI

Work Schedule: Monday – Friday (8:00am - 5:00pm)


Responsibilities


Office Assistant (95%)

  • Manage Daily Case Workflow: Contribute to the processing of dental patient cases with efficiency and accuracy; unbox cases, pan-up cases, disinfect cases, book-in cases, schedule cases, track case progress, check on case status for dentist inquiries, ship and receive cases, bill out completed cases, and ensure follow through to completion
  • Answer Front Door, Greet, and Assist Visitors: Welcome all with a pleasant, professional, and helpful demeanor
  • Use Lab Management Software (Evident)
  • Communicate with Dentists and their Team (external customers): Answer phones and assist the caller, transfer phone calls to the appropriate department or individual when necessary, send and receive fax information, check and respond to emails, and represent D&S well during in-person discussions with external customers that come on-site
  • Communicate with D&S Employees (internal customers): Support employees from all D&S locations and be willing to assist them as needed

Driver (5%)

  • Drive a Company Vehicle for Case Delivery and Pick up Service: Learn and cross-train on multiple routes to and from designated dental offices
  • Prepare Route Tote(s): Organize, pack, and carry cases prior to going out on a route
  • Establish and Maintain Professional Relationships with Dental Offices: Strive to learn the preferences of each dental office (i.e. entrance/exit, case drop off and pick up location, etc.)
  • Use a Route Cell Phone: Stay in contact with the office on matters related to the route (i.e. added pick up requests)
  • Maintain Company Vehicles: Fill gas, keep mileage log, take to carwash, clean inside of vehicle after use, get oil changes, report safety concerns or necessary vehicle maintenance as necessary

*Job-related duties include the above description, but are not limited by them

Requirements:
  • Required: Driver's License and acceptable driving record as deemed by our insurance company
  • Preferred: Previous experience in customer service role; dental background appreciated

Skills Needed

  • Integrity: Being honest and ethical while handling confidential information
  • Attention-to-Detail: Being careful about details and thorough in completing tasks
  • Dependability: Being consistent, reliable, and responsible in fulfilling obligations
  • Cooperation: Being pleasant with others on the job and displaying a good-natured, positive, team-player attitude

Education

  • Required: High School Graduate or Equivalent

Work Environment:

  • Company: D&S is described as a “manufacturer of dental appliances,” and therefore is production-based. D&S is challenging, rewarding, collaborative, fast-paced, and innovative.
  • Department: Current employees describe the front office as, “Fast-paced, team-based, offering a wide variety of tasks, and the majority of the work is performed standing on your feet/walking (you move around a lot), so comfortable shoes are a necessity”

Salary

  • Based on prior experience and/or education

Full-Time Employee Benefits

  • Health Insurance
  • Dental, Vision, & Supplemental Insurance Plans
  • Flexible Spending Accounts (Health Care & Dependent Care)
  • Life Insurance, AD&D, Disability (STD & LTD), & Employee Assistance Plan
  • 401(k) Savings Plan with Company Match
  • Paid Time Off & Holiday Pay

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