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Project Manager

2 months ago

Bethesda, United States LCG, Inc. Full time
Job DescriptionJob Description

Location: Bethesda, MD (Hybrid)

Required Clearance: Ability to obtain Public Trust

LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 30 years, LCG has brought digitization and innovation to the Health and Human Services (HHS) and the NIH ecosystems. We support IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success.

Position Description:

We are seeking a Project Manager to lead a team providing enterprise user support services to the National Institute of Dental and Craniofacial Research (NIDCR). This position requires strong technical experience in providing technical solutions and support to hardware, software, and operating systems in an inter-networked environment.

Duties and Responsibilities:

· Provides vision and innovation to develop and implement robust processes to ensure quality services are provided that are measurable and achievable.

· Manage resources, delegate tasks, serves as the customer interface, and provide ongoing leadership and oversight to ensure performance is on schedule and within budget.

· Assesses performance of staff and team members and coaches them to improve performance.

· Works with the corporate Talent Acquisition team to select new team members.

· Interfaces with government customers and articulating an operational vision for the program along with proposed plans to meet that vision.

· Meet with stakeholders and maintain transparency regarding project issues and decisions on services.

· Coordinate contract modifications and requirements for new staff directly with stakeholders, ensuring alignment of client needs and contract documentation.

· Planning, executing, managing and overseeing completion of IT projects at NIDCR.

· Provide contract performance reports weekly and monthly delivered with contract invoices to the Contracting Officer’s Representative.

· Maintain project data in NIDCR’s Agile support tools such as Microsoft Teams and Planner. Including capture of new stories, tasks, and scrum notes.

· Ensure all contract staff complete required training such as annual Security and Privacy training, by established deadlines.

· Develops, manages, and administers training programs for the team including ensuring that new team members receive the training needed to successfully perform their duties.

· Collects and analyzes customer feedback and takes actions to maintain high service standards.

Requirements:

· Bachelor's degree required; Advanced Degree Preferred

· PMP Certification Preferred

· 5+ years of project management experience in a help desk environment managing a team and reviewing invoices.

· Experience and knowledge of Microsoft and MAC products, technologies, and applications

· Working knowledge of the following tools: Microsoft Teams, Planner, and ServiceNow.

· Strong analytical and problem-solving skills; ability to effectively resolve issues.

· Proven sound judgment, work ethic, and professional integrity with exceptional attention to detail.

· Ability to foster strong relationships with internal and external stakeholders, including executive team relationships.

Compensation and Benefits

The projected compensation range for this position is $140,000 to $150,000 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com.

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.