Medical Assistant

3 months ago

Olympia Fields, United States SOUTHLAND CARE COORDINATION PARTNER Full time
Job DescriptionJob Description

JOB DESCRIPTION: The Medical Assistant will provide administrative support to Nurse Practitioners engaged in clinical risk adjustment for assigned Health Plan Members.

ROLE AND RESPONSIBILITIES

• Assists Health Plan Members with scheduling appointments with the Nurse Practitioners (NPs).

• Provide follow-up appointment reminders via call, text and or email.

• Assist Health Plan Member to address any barriers to members completing the scheduled appointment.

• Process all electronic orders as prescribed by the NP.

• Update and maintain accurate documentation of each member encounter in the electronic health record (EHR).

• Keep accurate documentation of appointments made by member.

• Update and maintain accurate documentation of all communication during verbal, non-verbal (electronic correspondence) and text based interactions with each member.

• Follows all Policies and Procedures of SCCP.

• Support program compliance with Performance Goals/Contract Deliverables.

• Document timely member observations, and clinical treatments/management requiring administrative notification of any critical member issues/concerns and laboratory values.

• Participates in all SCCP mandatory and CMS regulatory training.

• Attends all staff meetings – in person or telephonic (if unable to attend, responsible for knowledge of content).

• Abide by principles and laws related to confidentiality.

• Demonstrate respect for individual diversity (culture, ethnicity, gender, race, religion, age, economic status).

• Interact with staff and members to optimize workflow efficiency.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Successful completion of an accredited Medical Assistance program.

• High School Diploma or Equivalent Required.

• Minimum of 1 year of Medical Assistant Experience Preferred.

• Minimum of 2 years in a Customer Service role required.

PREFERRED SKILLS

• Computer Literate – Word, Google Doc and Excel.

• Able to multi-task, manage time and set priorities.

• Able to remain coachable and teachable at all times.

  • Bilingual Preferred

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