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Customer Service Account Executive
1 month ago
Overview
Job Title: Customer Service Account ExecutiveLocation: 100% remote
Salary: $21 - $23 / hourly
About Couranto:Couranto has maintained a consistent focus on capitalizing on the power of technology to help corporations manage their information most efficiently and cost-effectively. By applying a future-focused and customer-centric approach to business information management, we continue to develop products and services that solve real-world, day-to-day challenges facing organizations across the commercial spectrum. Couranto is looking for an experienced Customer Service Account Executive to join their team in a fast-paced environment. At Couranto, we are customer-obsessed and passionate about the support we provide.What is in it for you?
- Excellent Health benefits
- Enjoy our Vacation Incentive Reward Program
- Embrace a Flexible and Remote Work Schedule
- Benefit from Family Subscriptions
- Deliver exceptional account service and form successful customer relationships.
- Listen to customer needs and provide a consultative customer centric approach to align customer needs with Couranto solution set.
- Effectively demonstrate and support our solutions to customers as required.
- Assess customer engagement and identifies opportunities to grow account. This includes:
- Following through on outstanding orders.
- Conducting collection analysis to determine upsell opportunities.
- Establishing robust relationship across multiple touchpoints.
- Identifying opportunities for upselling and communicate them to Account Development Manager.
- Work with the Account Development Manager to ensure the health of assigned customer accounts.
- Tracks key performance indicators (KPI’s) to measure efficacy of customer relationships.
- Follow up with dedicated Customer Service Assistant to ensure that Zendesk tickets are resolved within the contractual SLAs.
- Concurrently manages multiple accounts, deadlines, and projects.
- Track and document all customer communications through Zendesk.
- Perform other duties as assigned.
- Minimum 2 years’ experience as SaaS Customer Service or Account Executive
- Minimum associate degree, bachelor’s degree preferred.
- Possesses an understanding and exhibited success in of B2B Sales process.
- Quick to adapt and assumes responsibility for allocated accounts.
- Advanced Proficiency in: ZenDesk, Microsoft Office Suite, Gmail, Zoom, Slack
- Ability to multi-task across multiple software systems and customers.
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