20188 - Sr. Service Desk Rep.

1 week ago

Savannah, United States Hyundai Autoever America Full time
Job DescriptionJob DescriptionSr. Service Desk Rep.
Savannah, GA (onsite position)

CBU: HMGMA

Purpose of this position:
Primary duties are to ensure the availability and integrity of the computing equipment required to meet end user needs and expectations.  Analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals to ensure HMGMA equipment is properly maintained.

Essential functions:

• Manage assigned tasks and quickly respond to and process Helpdesk tickets using ITSM in a timely and reliable manner.
• Install, maintain, setup, troubleshoot and configure PCs, laptops, networked printers, to include Zebra and Scrap printers, and peripherals.      
• Perform imaging system administration for all PCs, laptops, scanners and other networked devices, as assigned.                                                             
• Open/Close and update incident history via Service Now, or other Helpdesk applications, as assigned.                                                                                                 
• Backup/Restore user profiles and data, in-compliance with assigned procedures.                                                                                                                             
• Document, maintain, upgrade or replace hardware and software.                                                                                                                                                             
• Adhere to naming standards and labeling of all assets.                                                                                                                                                                                   
• Adhere to Customer Support standards and procedures to ensure priorities and goals are met.
                                                                                                                                                                                                     • Performs other duties as assigned.

Results:
Supports a production environment.  Analyzes, resolves and reports/escalates helpdesk related issues to the Helpdesk Team Lead and then to the Manager, Customer Support, as appropriate.  Must be able to weigh business needs and prioritize workload and articulate issues to management.  Errors in judgment will result in very significant production issues and/or downtime. This position requires daily decision-making choices relating to task prioritization and utilization of equipment and tools.

Physical Requirements:
Must be able to move around the office as well as walk to and from shops located throughout the plant. Must possess critical listening skills to discern end user issues. 
Must be able to communicate well in both written and oral form.  Occasionally required to lift heavy objects (up to 100lbs) such as servers and other network related equipment.  Must be able to walk for long periods from building to building to replace or install desktop and network hardware to support customers.

Required Skills & Education/Training:
  • Associates Degree in Information Technology or equivalent work experience.
  • 5 or more years’ experience maintaining and repairing computers.
  • Basic understanding of networking.                                              
  • Solid troubleshooting skills.                     
  • Microsoft office suite, Windows 7, 10 & 11.                
  • Experience with Antivirus software.                                         
  • Ability to think logically and to analyze troubleshoot issues and implement appropriate corrective action.
  • Ability to plan, organize, coordinate work assignments.
  • Ability to complete projects on time.
  • Ability to work well independently and in a team environment.                                          
  • Ability to interact positively with internal and external customers.      
  • Skills in the utilization of correct grammar, spelling, punctuation, and required formats.
  • Ability to multi-task.

Salary Range:  $49,800 to $71,300 per yr.
 

Powered by JazzHR

DARWFgB0Ca

  • 20188 - Sr. Service Desk Rep.

    2 weeks ago

    Savannah, United States Hyundai AutoEver America Full time

    Sr. Service Desk Rep. Savannah, GA (onsite position) CBU: HMGMA Purpose of this position: Primary duties are to ensure the availability and integrity of the computing equipment required to meet end user needs and expectations. Analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals to ensure HMGMA equipment is properly...

  • 20188 - Sr. Service Desk Rep.

    7 days ago

    Savannah, United States Hyundai AutoEver America Full time

    Sr. Service Desk Rep. Savannah, GA (onsite position) CBU: HMGMA Purpose of this position: Primary duties are to ensure the availability and integrity of the computing equipment required to meet end user needs and expectations. Analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals to ensure HMGMA equipment is properly...

  • Customer Service Rep

    3 months ago

    Savannah, United States GEODIS Group Full time

    ** Customer Service Rep** **Job Category****:** Operations **Requisition Number****:** CUSTO17486 Showing 1 location **Job Details** **Description** **Job Duties** : - Interacts with customers by phone, email, or in person and receives orders or changes in service Adjusts complaints concerning billing or service rendered, referring complaints of service...

  • Outside Sales Rep

    3 months ago

    Savannah, United States Hawg's Golf Cart & ATV Full time

    Job DescriptionJob DescriptionTake the next big step in your career by joining Hawg's Golf Cart & ATV as our new full-time Outside Sales Rep! Get ready for a highly dynamic and engaging role where you overcome interesting challenges and play a critical part in our continued success. If you're goal-oriented and never satisfied with "good enough", we...

  • Front Desk Rep

    1 month ago

    Savannah, United States Optim Full time

    Job DescriptionJob DescriptionOptim Orthopedics is seeking a full time Front Desk Representative for our Brunswick location. Job Requirements:Greeting patientsReview all patient paperworkInsurance cards copiedCharts prepared correctly and put into bins for Medical AssistantsCollecting co-paysProcessing payments via credit card machine when necessaryAccepting...

  • Customer Service Representative

    1 month ago

    Savannah, United States City of Savannah Georgia Full time

    The City of Savannah Police Department's Information Management Divisionis seeking a highly qualified, customer focused Customer Service Representative - Customer Service Desk to join our team. The Information Management Division provides courteous a Customer Service, Customer Service Representative, Police, Front Desk, Representative, Department, Retail

  • Customer Service Rep

    3 months ago

    Savannah, United States GEODIS Group Full time

    ** Customer Service Rep - 2nd Shift** **Job Category****:** Operations **Requisition Number****:** CUSTO022161 Showing 1 location **Job Details** **Description** **Job Duties** : - Interacts with customers by phone, email, or in person and receives orders or changes in service Adjusts complaints concerning billing or service rendered, referring complaints...

  • Front Desk Supervisor

    2 months ago

    Savannah, United States Concord Hospitality Full time

    Description We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...

  • Front Desk

    1 month ago

    Savannah, United States The DeSoto Full time

    Seeking a Front Desk Agent with a passion for guest service and genuine Southern Hospitality at The DeSoto Savannah. No hotel experience necessary but is a plus, customer service experience is preferred.We are looking for candidates that are flexible between 1st shift and 2nd shift.7AM-3PM3PM-11PMDETAILS OF THE ROLE - BASIC FUNCTIONThe Front Office Agent is...

  • Medical Front Desk

    2 months ago

    Savannah, United States Coastal Medical Staffing Full time

    Job Position: Medical Front Desk Location: Savannah, GA 31405 Pay Rate: $15.00/hr Shift: Monday-Thursday 8am-5pm, Fridays 8am-12pm Description: Specialty Clinic is seeking a diligent and friendly Medical Front Desk Receptionist to join its team. This role involves managing patient check-ins and taking payments in a rapid-paced environment. The new...

  • Front Desk Supervisor

    3 months ago

    Savannah, United States Concord Hospitality Full time

    We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service...

  • Front Desk Supervisor

    2 months ago

    Savannah, United States Hotel Indigo Savannah Historic District Full time

    InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...

  • Front Desk Associate

    2 months ago

    Savannah, United States Hyatt Place Savannah Airport Full time

    Job DescriptionJob DescriptionBenefits:Dental insuranceEmployee discountsPaid time offVision insurance If you enjoy meeting new people from all walks of life, come join us and be one of the first people guests meet as they begin their stay. Customer Service experience is a plus. We will train and develop the right person for our company.Hiring for all...

  • Front Desk Associate

    3 months ago

    Savannah, United States North Point Hospitality Full time

    As a member of the North Point Team, the Front Desk Associate embodies NPH Guest Service Principles by warmly greeting and welcoming guests on arrival, professionally handling business transactions and responding timely and sensitively to guest needs/requests. EssentialFunctions:Greets and welcomes guests upon arrival. Manages guest check-in, check-out and...

  • Front Desk Associate

    3 months ago

    Savannah, United States Flotel II Inc Full time

    Job DescriptionJob DescriptionAs a member of the North Point Team, the Front Desk Associate embodies NPH Guest Service Principles by warmly greeting and welcoming guests on arrival, professionally handling business transactions and responding timely and sensitively to guest needs/requests.Essential Functions:Greets and welcomes guests upon arrival.Manages...

  • Front Desk Associate

    1 week ago

    Savannah, United States North Point Hospitality Full time

    As a member of the North Point Team, the Front Desk Associate embodies NPH Guest Service Principles by warmly greeting and welcoming guests on arrival, professionally handling business transactions and responding timely and sensitively to guest needs/requests. Essential Functions: Greets and welcomes guests upon arrival. Manages guest check-in, check-out...

  • Hotel Front Desk Clerk

    2 months ago

    Savannah, United States The Grand Savannah Hotel Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Front Desk Supervisor

    2 months ago

    Savannah, United States Bluegreen Vacations Full time

    Front Desk Supervisor - Studio Homes at Ellis Square Resort in Savannah, GA by Bluegreen Vacations Studio Homes at Ellis Square Resort , located in Savannah, GA is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately! Compensation: $17.00 - $18.00/hr, depending on experience Be part of a team committed to creating lasting vacation...

  • Front Desk Associate

    1 month ago

    Savannah, United States North Point Hospitality Group Full time

    Job DescriptionJob DescriptionSUMMARY:We are excited to announce openings for the Front Desk position at multiple locations in the beautiful and historic city of Savannah. As a member of the North Point Team, the Front Desk Agent embodies NPH Guest Service Principles by warmly greeting and welcoming guests on arrival, professionally handling business...

  • Evening Front Desk Coordinator

    3 days ago

    Savannah, Georgia, United States Fairfield Inn & Suites Savannah Airport Full time

    Job Title: Nighttime Guest Services Representative at Fairfield Inn & Suites Savannah AirportWe are seeking a reliable and meticulous Nighttime Guest Services Representative to join our establishment. This role involves supervising the front desk during the overnight hours, facilitating guest arrivals and departures, and executing daily financial and...