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Specialist Guest Services Attendant

3 months ago

Vail, United States Vail Resorts Full time
Job DescriptionJob Description

 

Create Your Experience of a Lifetime

Come work and play in the mountains  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

 

Employee Benefits

•    Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

 

To Learn More, please review the Benefits Eligibility Summary

 

Job Summary: 

The Specialist Guest Services Attendant will support the call center agents in delivering the highest level of guest service to the resort guests. This position will also answer guest questions about resort activities, transfer calls, and take guest messages. When necessary, the Specialist Guest Services will handle escalated calls and guest issues promptly and with the utmost professionalism. 

  

Job Specifications: 

  • Expected Pay Range: $22.00 -  $23.76

  • Shift & Schedule Availability:  Full Time & Part Time

  • Skill Level: Advanced  

 

 Job Responsibilities 

  • Responsible for ongoing training and development of new and existing staff 

  • Supervise shifts- handling escalations, room moves, team needs, and tasks assigned by the manager 

  • Receive housekeeping requests from guests, owners, and employees and dispatch them to the appropriate housekeeping department. 

  • Receive maintenance requests from guests, owners, and employees, dispatch them to the appropriate Property Management office, and log all calls. 

  • Dispatch Keystone Emergency Services per established procedures, log all dispatches, and contact additional agencies/resources as needed. 

  • Explain guest pay folios over the telephone and e-mail receipts. 

  • Complete shift duties, follow procedures to ensure completion, and pass to the next shift as necessary. 

  • Assist Owners and Guests with luggage, room moves, wheelchairs, cribs, and rollaway beds.  

  • Other duties as assigned 

  

Job Requirements:  

  • High school diploma or equivalent - required 

  • Previous experience in guest service – required 

  • Ability to work outside, on your feet, and in all weather conditions for long periods of time 

  • Microsoft Office proficiency - required 

  • Flexible schedule including weekends and holidays- required 

  • Read, write, speak, and comprehend English - required 

  • College degree - preferred 

  • Previous experience in Lodging/Hospitality/Call Center - preferred 

  • Previous supervisory experience - preferred 

 

 

The expected pay range is $22.00 - $23.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  503072
Reference Date: 07/18/2024 
Job Code Function: Guest Services