Bell Attendant
4 days ago
Four Seasons is a global leader in luxury hospitality, driven by a passion for excellence in every aspect of our business. We are a collective of individuals who strive to deliver exceptional experiences for our guests, residents, and partners. Our team members around the world are committed to creating lasting impressions through a commitment to luxury with genuine heart.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with the same level of respect and care that we would want for ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create memories that will stay with you for a lifetime.
About the Role:
The Bell Attendant is a key member of the Guest Services Team, responsible for ensuring a seamless arrival and departure experience for our guests. This role requires a warm and welcoming demeanor, with a focus on delivering exceptional service and creating a lasting impression. As the first and last point of contact for our guests, this role carries a special responsibility to represent the Four Seasons brand and values.
Key Responsibilities:
- Greets guests and escorts them to their rooms.
- Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
- Valets guest vehicles in the garage and retrieves them when requested.
- Maintains proper records of stored luggage, package deliveries, and pick-ups in compliance with Four Seasons standards.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Helps resolve customer complaints, assists guests in all inquiries in connection with hotel services, hours of operation, key hotel personnel, in-house events, directions, etc.
- Will complete any tasks of a Doorman, Bellman, Valet Driver, or House car Attendant.
- Works harmoniously and professionally with co-workers and supervisors.
- Performs duties related to guests and residents' seasonal equipment storage or delivery of ski equipment and mountain bikes and related gear.
- Performs errands for guests and the hotel that may require local travel off the hotel property.
- Ability to use computer systems such as Opera, HotSOS, and MS Excel.
- Minimum 1+ years of experience in a similar role, in a luxury hotel setting preferred.
- Possession of a current US driver's license and proof of a clean driving record. Comfortable driving a variety of vehicles, including manual transmissions, required.
- Requires the ability to multi-task on several items at once.
- Must be able to stand/walk for up to eight hours per shift.
- The ability to move luggage carts weighing up to 200lbs, as well as the ability to lift and carry boxes up to 100lbs, required.
- This role has direct contact with guests, and as such, good communication skills are a necessity.
- Flexible schedule required for AM and PM shifts.
- Fluency in English is required for this location, and this job requires applicants to have current work authorization in the United States. Ability to speak Spanish a plus.
- Competitive hourly rate of $15.89 + gratuities.
- Winter Season Lifestyle Benefit.
- Merchant Pass and Eco Passes Available.
- 401k participation with company matching program.
- Competitive Benefits: Medical, Dental, and Life Insurance.
- Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
- Free shift meal prepared by the culinary team.
- Complimentary dry cleaning of uniforms.
- Be yourself and become a member of a work family that cares about you and invests in your development.
- Master your craft here and abroad.
- Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.
- This is a full-time position.
- A successful candidate will have the ability to work morning, afternoon, and evening shifts, weekends, and holidays.
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