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BDC Service Representative

2 months ago

Lockport, United States Bettenhausen Automotive Full time
Job DescriptionJob Description

Bettenhausen Automotive is looking for experienced Service BDC representative to join our industry leading service team

Bettenhausen is a family owned company that offers a great work atmosphere, career growth, excellent benefits and has partnered with Strayer University to provide a free college education. Let us help you achieve your goals

We are hiring for our brand new Chrysler Dodge Jeep and Ram in Lockport, IL We are expanding rapidly and looking for a customer service super star

JOB DUTIES:

  • Answer incoming calls for service and parts departments. Set appointments for customers according to their service/parts needs
  • Accurately track service/parts appointments - utilize Reynolds & Reynolds, MS Excel, and Google Docs
  • Follow-up and confirm appointments with service customers to ensure they arrive at their scheduled time
  • Assist service customers with information pertaining to recall information, coordinating loaner vehicles, and parts availability
  • Follow-up with unanswered service survey customers with information provided by FIAT Chrysler Automobiles to capture high customer service scores
  • Place outbound calls to Parts customers to pick up their parts and capture appointment for their service.

REQUIREMENTS:

  • Must have exceptional communication skills
  • Friendly and enthusiastic disposition, positive attitude is a must
  • Ability to speak articulately
  • High School Diploma or equivalent is mandatory
  • Minimum 1 year prior experience working within an automotive dealership
  • Call center experience PREFERRED
  • Reynolds & Reynolds Experience PREFERRED

BENFITS:

  • Weekly pay
  • Health, dental, vision insurance
  • Short term disability
  • Life insurance
  • Accident, Cancer, Critical Illness, Hospital Indemnity policies
  • 401(K)
  • PTO Employee Referral Program
  • College while you work? You could have 100% of the tuition and fees for your Associate's, Bachelor's or Master's degree covered by Bettenhausen.


Job Posted by ApplicantPro