Customer Implementation Manager
3 weeks ago
About Paperless Environments
Paperless Environments, a pioneer in document management software solutions with over 19 years of industry-changing innovation, is looking for a Customer Implementation Manager. With a client base spanning all 50 states and 5 countries, we're committed to driving value for organizations worldwide. Be a part of our dynamic team in Baton Rouge, LA, and help shape the future of document management.
About the Role
As a Customer Implementation Manager at Paperless, you'll play a vital role in guiding our customers through their post-sales and implementation journey. Your focus will be on aligning their needs with our products and services, ensuring they achieve their business objectives and derive maximum value from our solutions. This position will be based in our corporate office in Baton Rouge.
What Will You Be Doing:
- Plan, execute, and track the implementation of enterprise software to support our client’s goals and objectives.
- Utilize your project management and analytical skills to analyze client processes and requirements, developing tailored configuration, training, and customization strategies.
- Maintain in-depth knowledge of our products and best practices, perform quality reviews of deliverables to ensure guidance was followed, and advise clients on leveraging or adopting new releases.
- Proactively manage implementation scope, timeline, and budget, communicating effectively with stakeholders and addressing challenges as they arise.
- Be comfortable delegating out of scope tasks back to Client teams and be able to effectively communicate risks, changes, and other challenges, escalating to appropriate stakeholders where necessary.
- Coordinate closely with internal Product, Development, and Project Management Oversight teams to effectively address gaps, identify dependencies, and develop mitigation strategies.
- Document implementation decisions and details, facilitating a seamless transition to support and account teams.
- Provide consultation to client on effective roll-out strategies and post-implementation success criteria.
What You Will Bring to the Team:
- Minimum 3 years' experience in software implementation, project management, or process improvement.
- Strong communication, analytical, and organizational skills, with the ability to engage with multiple stakeholder groups.
- Proactively manage implementation scope, timeline, and budget, communicating effectively with stakeholders and addressing challenges as they arise.
- Thrive in a fast-paced environment.
- Detail-oriented and highly organized, with the ability to prioritize tasks and address implementation challenges proactively.
- Ability to work within a cross-departmental team with primary focus on creating and maintaining client satisfaction.
- Demonstrate ability to resolve issues by using independent judgment to assess the situation, quickly formulate potential solutions, and leverage subject matter experts as needed to ensure a successful outcome.
What Would Set You Apart (Not Required):
- Previous experience implementing and/or supporting B2B software products.
- Previous experience with accounting systems and/or ERP software.
- Ability to translate technical topics into non-technical language for diverse audiences.
What We’re Prepared to Offer
- Competitive compensation package.
- Benefits package including medical, dental, and vision coverage.
- Company paid life insurance.
- Retirement account with company match for team members after 1 year of service.
- 120 Hours of PTO to start.
- 9 company holidays
- Budget for professional development and growth opportunities.
- Company provided computer equipment.
Learn More about Paperless Environments at www.paperlessenvironments.com
Our Core Values
- We Are Team Players
- We Are Customer-Focused
- We Have a Passionate for Greatness
- We Are Growth-Minded
Salary: $65k - $70k DOE
Job Type: Full-time Salary. This is not a 1099 Contractor position. We will not be considering candidates seeking contract work at this time.
Work Location: Baton Rouge, LA
Work Authorization: United States (Required). We are currently unable to provide sponsorship.
NO OUTSIDE AGENCIES OR RECRUITERS
-
Software Implementation Trainer
2 weeks ago
Baton Rouge, United States Paperless Environments Full timeJob DescriptionJob DescriptionSalary: About Paperless Environments: Paperless Environments is an industry-leading provider of document management software solutions, serving over 1,900 customers across the globe. Our innovative technology has transformed the way organizations manage their documents, streamline processes, and drive efficiency. Join our...
-
Payroll / HCM Implementation Specialist
1 day ago
Baton Rouge, United States Highflyer HR Payroll Full timeJob DescriptionJob DescriptionAt Highflyer we are focused on building a strong company with the most client service driven, industry-defining technologies with the best and brightest people. We are on a mission and need your help!As a Payroll/HCM Implementation Specialist you are responsible for being the professional resource assigned to manage the project...
-
Customer Success Manager | Construction
5 days ago
Baton Rouge, United States Oracle Full timeIn line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia, preference will be given to Saudi nationals who apply for this role. The Construction & Engineering Managed Account Customer Success team ensures our customers are successful in implementing, running, and maturing their usage of CEGBU products. Our focus is...
-
Customer Success Manager
4 days ago
Baton Rouge, United States Capital City Press Full timeJob Description Job Description Customer Success Manager, Digital Operations Team Location : Hybrid work model - Candidates can be based in New Orleans, Baton Rouge, Lafayette, or Shreveport/Bossier City. Department : Digital Operations Team, Advertising Department Reports To : Director of Digital Operations Type : Full-Time About Georges Media...
-
Customer Success Manager
1 week ago
Baton Rouge, United States Capital City Press Full timeJob DescriptionJob DescriptionCustomer Success Manager, Digital Operations TeamLocation: Hybrid work model - Candidates can be based in New Orleans, Baton Rouge, Lafayette, or Shreveport/Bossier City.Department: Digital Operations Team, Advertising DepartmentReports To: Director of Digital OperationsType: Full-TimeAbout Georges Media Group:Georges Media...
-
Customer Service Manager
2 weeks ago
Baton Rouge, United States LMI Baton Rouge Full timeJob DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Service Manager. Our mission is to foster positive relationships with our...
-
Customer Service Manager
5 days ago
Baton Rouge, United States LMI Baton Rouge Full timeJob DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Service Manager. Our mission is to foster positive relationships with our...
-
Customer Service Manager
3 hours ago
Baton Rouge, United States LMI Baton Rouge Full timeJob DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Service Manager. Our mission is to foster positive relationships with our...
-
Project Manager
2 weeks ago
Baton Rouge, United States Louisiana Community and Technical College System Full timeProject Manager - Software Development (Customer-Facing) Job no: 494382 Work type: Staff Full-Time Location: Baton Rouge, LA, Remote Categories: Information Technology Join a friendly, supportive team in building software that has a positive impact across the State of Louisiana. We're a group of IT experts who collectively create technical solutions to meet...
-
Project Manager
3 days ago
Baton Rouge, United States Louisiana Community and Technical College System Full timeProject Manager - Software Development (Customer-Facing) Job no: 494382 Work type: Staff Full-Time Location: Baton Rouge, LA, Remote Categories: Information Technology Join a friendly, supportive team in building software that has a positive impact across the State of Louisiana. We're a group of IT experts who collectively create technical solutions to meet...
-
Project Manager
3 days ago
Baton Rouge, United States Louisiana Community and Technical College System Full timeProject Manager - Software Development (Customer-Facing) Job no: 494382 Work type: Staff Full-Time Location: Baton Rouge, LA, Remote Categories: Information Technology Join a friendly, supportive team in building software that has a positive impact across the State of Louisiana. We're a group of IT experts who collectively create technical solutions to meet...
-
Customer Success Specialist
2 weeks ago
Baton Rouge, United States Voovio Full timeAbout Voovio Technologies Voovio Technologies serves the biggest petrochemical, refining and manufacturing companies in the world. A growing software company with a patented technology and a Knowledge Automation platform for field operations. Thanks to Voovio, industrial manufacturing customers increase profitability with an effective knowledge transfer...
-
Customer Relations Representative
3 days ago
Baton Rouge, United States LMI Baton Rouge Full timeAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our customers and donors, educating...
-
Customer Relations Representative
2 weeks ago
Baton Rouge, United States LMI Baton Rouge Full timeJob DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our...
-
Customer Relations Representative
5 days ago
Baton Rouge, United States LMI Baton Rouge Full timeJob DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our...
-
Customer Relations Representative
3 hours ago
Baton Rouge, United States LMI Baton Rouge Full timeJob DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our...
-
Cashier/Customer Service
3 weeks ago
Baton Rouge, United States Calandro's Supermarket Full timeAbility to meet personal goals Compensation/Benefits Compensation/Benefits I enjoy serving people and my position at Calandro's my position as Cashier has enhanced my skills to be able to continue to service our customers in a professional and friendly atmosphere. Our management strives to make working for the company very enjoyable and less stressful. The...
-
Rooms Division Manager
1 week ago
Baton Rouge, United States Crowne Plaza Baton Rouge Full timeLooking for an experienced professional in the hospitality industry interested in a dynamic managerial position? An opportunity is available for a Rooms Division Manager at our Baton Rouge, LA location. Come aboard our team and lead the front desk, managing the reception area, ensuring adherence to hotel policies, and securing guest satisfaction. To be...
-
Business Development Manager
5 hours ago
Baton Rouge, United States Emcor Inc Full timeKey Responsibilities: Develop and execute a business development strategy for the oil and gas industry, including identifying target customers and markets, and creating sales and marketing plans to penetrate those markets. Establish and maintain relationships with key decision-makers, stakeholders, and influencers in the industry, including potential...
-
Business Development Manager
2 days ago
Baton Rouge, United States Emcor Inc Full timeKey Responsibilities:Develop and execute a business development strategy for the oil and gas industry, including identifying target customers and markets, and creating sales and marketing plans to penetrate those markets.Establish and maintain relationships with key decision-makers, stakeholders, and influencers in the industry, including potential...