Welcome Center Representative

4 weeks ago

Brighton, United States YMCA of Greater Boston Full time
Job DescriptionJob DescriptionDescriptionPosition:  Welcome Center Representative

Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today  Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures.

Part-Time Hours Available: Weekday Afternoons/Evenings, Weekends

Expectations For All YMCA Staff:

  1. Provide excellent member service by exceeding member expectations including being a good listener, caring about members’ well-being, and checking-in on their progress.  Staff must also take the initiative to talk with members and to make them feel welcome.
  2. Ability to Multitask and work in a fast-paced environment.
  3. Use Listen First skills to build relationships with members, program participants and prospects.
  4. Make eye contact with members as much as possible when talking to them.
  5. Ask members how they are doing or if they are having a good day as they come into the facility or during classes. 
  6. Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.

Key ResponsibilitiesPrinciple Duties:

  1. Present a welcoming and friendly demeanor when greeting and serving members and program participants
  2. Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag.
  3. Enforce YMCA safety and membership policies at all times
  4. Ability to work independently and to problem solve to serve our Y members
  5. Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts
  6. Conduct prospective member tours, as needed.
  7. Take member and non-member phone calls per YMCA policies.
  8. Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
  9. Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
  10. Maintain an orderly and neat workspace during your shift and clean up when leaving.
  11. Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
  12. Attend all staff meetings and be able to work as a team player.
  13. Perform all other duties as assigned.

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