Front Desk Agent at Courtyard Marriott Harrisonburg

3 months ago

Harrisonburg, United States OCI Hospitality Full time
Job DescriptionJob DescriptionFront Desk Agent at Courtyard Marriott Harrisonburg

Join our dynamic team at the Courtyard Marriott Harrisonburg and be the face of exceptional guest service in the hospitality industry We are looking for a dedicated Front Desk Agent who will contribute to our vibrant company culture and deliver unparalleled service to our guests.

Key Responsibilities:
  • Exceptional Guest Service: Provide outstanding guest service by addressing inquiries and concerns efficiently and with a welcoming demeanor.
  • Guest Registration: Execute a smooth process for guest check-ins and check-outs, ensuring a positive experience from arrival to departure.
  • Telephone Excellence: Display courtesy and professionalism on the phone while attentively listening to guests.
  • Anticipatory Service: Proactively anticipate guest needs to enhance their stay.
  • Professional Environment: Maintain the cleanliness and professional appearance of public areas and the hotel office.
  • Revenue Maximization: Apply effective selling techniques to boost revenue and occupancy rates.
  • Account Accuracy: Ensure guest accounts are complete and accurate.
  • Local Expertise: Offer guests proficient knowledge of hotel services, facilities, and the local area.
  • Policy Adherence: Follow the hotel's standard operating procedures and policies diligently.
  • Safety Procedures: Help uphold safety protocols for the protection of guests and team members.
  • Reporting: Process departmental reports with accuracy.
  • Operational Support: Assist fellow team members and departments to maintain operational efficiency.
  • Guest Services: Respond to guest requests for amenities and assistance promptly and courteously.
  • Initiative: Take on additional responsibilities as directed by leadership.
Qualifications:
  • Interpersonal Skills: Exhibit strong interpersonal and communication abilities to engage with diverse guests.
  • Organizational Prowess: Display excellent organizational skills and meticulous attention to detail.
  • Professionalism under Pressure: Handle challenging situations gracefully and professionally.
  • Professional Conduct: Approach all work-related tasks in a mature, professional manner.
Our Culture:

At Courtyard Marriott Harrisonburg, we pride ourselves on fostering an environment where every team member feels valued and driven. Our dedication to excellence makes us not just a workplace but a community where professionals thrive together.

By joining us, you'll become part of a leading hospitality brand with a commitment to quality and customer satisfaction. Take this chance to start a rewarding career path and shape memorable experiences for our guests.

Apply Now

Don't miss this opportunity to make your mark in the hospitality industry with a renowned hotel brand known for its dedication to guest service and team excellence. Click on the "Apply" button to submit your application and become part of the Courtyard Marriott Harrisonburg family today

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