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Assistant General Manager

4 months ago

West Warwick, United States SafeSplash Swim School Full time
Job DescriptionJob Description

This position is a Full-Time professional management position. The Assistant General Manager position is an integral member of our senior management staff and is directly responsible for all aspects of our product and customer service.

Responsibilities:

  • Respond to all customer inquiries in a manner that supports SafeSplash’s mission, vision and values.
  • Manage customer registration and class scheduling which includes responding to all customer registrations in a manner that supports SafeSplash’s mission.
  • Manage the administration of all SafeSplash policies and procedures with our customers.
  • Manage customer service at the front desk and retail counter.
  • Perform swim instruction, as necessary.
  • Maintain accuracy, security and integrity of all customer records including personal, financial and class information.
  • Work closely with other management staff to develop and implement continuous process improvements to customer registration, scheduling and billing functions.
  • Perform job responsibilities in a professional, friendly and courteous manner at all times.
  • Lead and manage the SafeSplash staff in an effective and professional manner.

Required:

  • Exceptional customer service skills
  • Leadership skills and the ability to motivate, supervise and develop staff
  • Strong communication skills (interpersonal and strong telephone presence)
  • Ability to work effectively in a team environment
  • Ability to work any day of the week
  • Strong computer skills

Strongly Preferred:

  • Previous experience with swim instruction
  • Experience working with children and families
  • Knowledge of swimming pool maintenance & operation (Certified Pool Operator or Aquatics Facility Operator)
  • Bachelor’s degree or equivalent

Managers are required to wear a SafeSplash branded shirt (options provided to the manager) with a name tag and either jeans or dress slacks for all managing shifts. Also, when they are working on the pool deck or in the pump room they must be in closed toed shoes. SafeSplash will provide five (5) shirts for the manager to wear. Additional uniforms must be purchased by the employee from SafeSplash Swim School at or below cost. The uniform must be maintained in a clean, professional manner. If at any time a supervisor determines an employee’s uniform is inappropriate, he/she may require the employee to purchase an additional uniform.

  • A Company Culture of trust and support that you won’t find anywhere else
  • Paid training in the SafeSplash Curriculum
  • SafeSplash® Brands Curriculum Certification
  • SafeSplash® pays at or above market wages, commensurate with experience
  • Quarterly Bonuses tied to performance
  • Flexible Hours
  • Free Swim Lessons for immediate family of employees
  • Multiple Career Growth Tracks
  • Health Insurance for Employees
  • Personal Time Off
    * Restricted black out dates January 1st- January 15th and March 1st – June 15th