Assistant General Manager

4 weeks ago


Warwick RI, United States TPG Hotels Resorts and Marinas Full time
Job Summary

The Assistant General Manager is a key member of the hotel management team, responsible for assisting the General Manager in overseeing and directing all aspects of hotel operations. This includes guest service, engineering, rooms, food & beverage, accounting, and human resources.

Key Responsibilities
  • Guest Satisfaction: Direct and ensure standards and procedures are followed to maintain high levels of guest satisfaction. Ensure timely response to guest needs and resolve guest complaints as appropriate.
  • Human Resources: Direct recruiting, hiring, training, development, and retention of a motivated and efficient staff. Ensure all required training occurs, including orientation, safety, fire, and blood-borne pathogen.
  • Profitability: Develop, recommend, implement, and manage the annual budget, business plan, and objectives to meet/exceed expectations. Ensure costs are within budgeted guidelines.
  • Life Safety/Risk Management: Assist the General Manager with hotel life safety and direct and promote an accident prevention program to minimize liabilities and related expenses.
  • Asset Management: Ensure preventative maintenance programs are in place to protect assets and maintenance-related problems are reported to Engineering through proper channels.
  • Leadership: Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality.
  • Communication: Ensure all communication containing Company, hotel, brand, and guest information is consistent with privacy policies, practices, and regulations.
  • Administration: Manage the compilation and analysis of various corporate reports and property reports to provide management with accurate information and to comply with corporate policies and procedures as well as government laws and regulations.
Qualifications

The Assistant General Manager must have a high school education plus a degree in hotel management, business, or a related major. Requires advanced knowledge of housekeeping/hotel services principles and practices. Five or more years of related experience is preferred.

This position requires a substantial and successful track record in hotel management while maintaining integrity and professional bearing. Possess knowledge of accounting and budgeting along with the ability to compile facts/figures and analyze information that involves data manipulation or interpretation to arrive at logical conclusions.

Display consistent professional leadership while simultaneously handling competing and changing priorities and projects. Remain positive, resourceful, and possess the ability to improvise while working in a fast-paced environment, sometimes under pressure.



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