Customer Service Coordinator

3 weeks ago


Montgomery, United States Son's Automotive Group Full time
Job DescriptionJob DescriptionSalary:

SONS KIA of Montgomery is seeking an enthusiastic individual to be the dealership's customer satisfaction representative and fulfill the dealership's customer relations policies in an effort to build and retain a loyal customer base.  This is a hands-on and high energy position that builds and retains a loyal customer base to continuously improve customer satisfaction.    



What We Offer:


  • Employee & Family purchase program
  • Medical and Dental Insurance
  • 401(k)
  • Paid Vacation
  • A fair and safe family-run business environment



Responsibilities:


  • Develop a customer relations program and ensure compliance.
  • Conduct post sale follow-up and coordinate any issues/concerns.
  • Work with the service department and ensure follow-ups are conducted and that customers are satisfied.
  • Report on the overall customer atmosphere in the dealership.
  • Prepare weekly and monthly reports and review with Managers.
  • Maintain documentation of contacts made.
  • Assist in ensuring customer complaints are resolved.
  • Work with sales consultants to ensure post-sale customer contacts are made and that updated files and kept.
  • Organize ways to build and retain effective customer relations for all departments of the dealership.
  • Investigate and analyze customer complaints.
  • Work closely with managers of all departments to assure satisfactory handling of customers.
  • Devise customer follow-up systems for sales and service.
  • Prepare agendas and conduct meetings on effective methods to improve customer relations.



Qualifications:


  • Developing and maintaining customer satisfaction programs
  • Prior experience at an automobile dealership is preferred
  • High level customer satisfaction and conflict resolution
  • Self-motivated, goal-oriented and enthusiastic presence in a team environment
  • Strong verbal and communication skills
  • Valid driver's license required and clean driving record
  • Professional appearance and work ethic





#SAG-CS



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