Customer Service Writer

3 weeks ago


Montgomery, United States Automotive Shop Full time
Job DescriptionJob Description

An automotive service writer serves as the liaison between a technician team and customers. Automotive service writer job duties and responsibilities ensure that customers receive the best possible service and that technicians can focus on making necessary repairs. They handle everything from obtaining initial information from the customer to determining and communicating repair costs. In addition, they act as an advocate for customers, helping to eliminate unnecessary delays. Should complaints arise, the automotive service writer works to resolve them.

 

• Strong listening skills to gather information from customers
• Effective interviewing skills to ask follow-up questions
• Thorough knowledge of automobiles to gather information and discuss vehicles with authority
• Verbal communication skills to explain complex technical problems in simple terms
• Familiarity with database software used for entering customer information
• Arithmetic ability to calculate the total cost of parts and labor when creating estimates
• Organizational skills to keep track of multiple jobs and manage estimates and other paperwork
 

Company DescriptionLocally owned business, growing and looking to staff employees with a desire for a career.Company DescriptionLocally owned business, growing and looking to staff employees with a desire for a career.
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