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Field Service Manager

2 months ago

Bettendorf, United States UniFide CST Full time $85,500 - $95,000
Job DescriptionJob DescriptionDescription: Calibrated To Exceed Expectations

Do you see yourself as a strong, team-first leader with a focus on building quality relationships and helping manage overall business success? If you have a passion for developing teams and delivering exceptional customer experiences, we want to hear from you


Who We Are:

UniFide CST is a primary distributor of weighing systems, thermal printing equipment, and data collection software. With a long-standing reputation for superior service and products, our technical services, sales, and representatives are positioned to provide solutions for your business needs.


The Role:

As Field Service Manager, you will be responsible for the management of customer service requests as well as Service Technicians/Administrative staff. You will interact frequently with the sales teams and will aid in providing troubleshooting, repair, and maintenance services.


What A Day In The Life Is Like:

Technician Training:

  • Develop field service technicians to ensure they possess the necessary technical skills and knowledge needed for the field.
  • Stay updated on industry trends and technological advancements to incorporate within the business.

Customer Interaction:

  • Foster positive relationships with customers by ensuring that field service interactions are professional, courteous, and aligned with company values.
  • Collaborate to address and resolve customer concerns promptly.

Coaching and Performance Management:

  • Provide ongoing coaching and support to field service technicians, promoting continuous improvement in their technical skills, customer service, and problem-solving abilities.
  • Conduct regular performance reviews and set clear goals for individual and team development.

Operational Efficiency:

  • Implement strategies to improve the overall efficiency of field service operations, including optimizing schedules, routes, and resource allocation.
  • Work closely with other departments to streamline processes and enhance cross-functional collaboration.

Qualifications and Experience:

  • Associate degree or equivalent from a two-year college or technical school.
  • Proven experience in field service management, with a focus on technician training and customer interaction.
  • Strong leadership and coaching skills with the ability to motivate and develop high-performing teams.
  • Excellent communication and interpersonal skills.
  • Three to five years prior management experience.
  • Willingness to travel as needed.

Benefits:

  • Company vehicle for business travel (20-30% travel)
  • Health, Dental, Life, and Vision Insurance
  • PTO (15 days/120 hours)
  • 401(K) w/ 3% match
  • Incentive bonus
  • Flexible schedule
  • THE PEOPLE

Hours: 7:30a-4:00p Monday-Friday (flexibility needed - limited overnights)


UniFide CST is an Equal Opportunity EmployerRequirements: