Technical Services Advisor

1 month ago

Crystal Lake, United States General Kinematics Corporation Full time
Job DescriptionJob DescriptionDescription:

This position provides technical assistance for our equipment to our customers worldwide. Additionally, this position requires working within a team environment with other areas such as Contract Sales, Component Sales, Engineering and Manufacturing.


DUTIES & ESSENTIAL JOB FUNCTIONS

  • Handle and document all incoming technical issues in a timely and professional manner.
  • Prepare Quotes, create incidents/SRO, determine dispatch needs, engage engineering when necessary and make warranty/goodwill decisions.
  • Handle Visit/Trip preparations for all field issues
  • Record all job status calls from field and document.
  • Review all trip reports for content.
  • Responsible for the preparation and upkeep of troubleshooting guides.
  • Interact and communicate with various departments and customers to assist technically in the installation, test and tune, startup, modification and troubleshooting of our equipment.
  • Assist in managing the coordination of the RFQ for service staff from the field and coordinate with Contract Sales as necessary.
  • Communicate output data of vibration analysis to customers and employees to assist in the understanding of problems and help to suggest solutions.
  • Assist in managing warranty projects, including the gathering of information from customers, negotiation with customers, dispatching personnel and hiring of local contractors.
  • Assist in managing contractors that were hired to perform work in the field and coordinate the necessary approvals/paperwork.
  • Participate in meetings in regards to various projects/jobs as necessary.
  • Assist in the development and management of the Field Service department budget.
  • Continuously look for ways to control costs by eliminating unnecessary costs and maximize efficiency within the group.
  • Effectively utilize available technology to enhance service delivery.
  • Fully support the Company’s ISO objectives, policies, procedures and the GK SCOPE Program.
  • The willingness and ability to travel worldwide at any time if the need arises.
  • The ability to train and mentor Field Service Technicians.
  • The ability to communicate and provide technical feedback in a timely manner.
  • The ability to organize and multi task several projects and/or activities.
  • To understand basic business concepts and the ability to respond to customer requests.
  • The willingness to work from existing policies and procedures and the ability to build technical knowledge.
  • Anticipate and resolve team breakdowns resulting from change. Identify and remedy barriers to change, and proactively promote the benefits of change.
  • The ability to resolve problems by identifying and analyzing problems logically and comprehensively, distinguishing between relevant and irrelevant information.
  • The ability to set goals that reflect the organizations priorities
  • The ability to take ownership and show support for work related initiatives.
Requirements:
  • Bachelor's degree in Engineering or Industrial Technology or equivalent experience.
  • Minimum of five (5) years of field service work in capital industrial equipment field.
  • Proven management skills.
  • Previous customer service experience is a plus.
  • Knowledge in metal working, power transmissions, mechanical equipment, electrical control and/or programming.
  • Bi-lingual abilities a plus.
  • Experience working with integrated manufacturing software.
  • Knowledge of Microsoft office products.

  • Technical Services Advisor

    7 days ago

    Crystal Lake, United States General Kinematics Corporation Full time

    Job DescriptionJob DescriptionDescription:This position provides technical assistance for our equipment to our customers worldwide. Additionally, this position requires working within a team environment with other areas such as Contract Sales, Component Sales, Engineering and Manufacturing.DUTIES & ESSENTIAL JOB FUNCTIONSHandle and document all incoming...

  • Service Advisor

    3 weeks ago

    Crystal Lake, United States Napleton Buick GMC of Crystal Lake Full time

    Job Summary: The Service Advisor at Napleton Buick GMC in Crystal Lake, Illinois is responsible for providing excellent customer service while maximizing sales opportunities in the automotive industry. This is a Full Time, salary + commission sales job as an individual contributor, offering a compensation range of $70,000 to $100,000 per year in a great...

  • Customer Service Advisor

    4 days ago

    Crystal Lake, United States Valvoline Instant Oil Change Full time

    Geared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with...

  • Experienced Service Advisor

    1 month ago

    Crystal Lake, United States Crystal Lake Chrysler Dodge Jeep Ram Full time

    Leader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 10 dealerships consisting of 23 different franchises and over 900 employees. We have a strong presence in the Chicagoland area with 8 dealerships and 2 more located...

  • RV Service Technician

    4 weeks ago

    Lake Crystal, United States Kroubetz Lakeside Campers Lake Crystal Full time

    Service Technician – Recreational VehiclesWe are looking for a top notch RV Service Technician to add to our team. We are looking for someone that is seasoned in the industry and/or has the experience from a similar career.  Trust, dedication, responsible, team player, individual achiever, and professional. We run an honest shop and need honest,...

  • Service Advisor

    1 month ago

    Lake Elmo, United States Tesla Full time

    Service Advisor Job Category Vehicle Service Location Lake Elmo, Minnesota Req. ID 220187 Job Type Full-time Tesla participates in the E-Verify Program What to Expect Tesla Motors is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and...

  • Senior Technical Advisor

    1 month ago

    Palmer Lake, United States ARGUS SECURE TECHNOLOGY L Full time

    Job DescriptionJob DescriptionJob DescriptionAs a Senior Technology Advisor you will help ensure today is safe and tomorrow is smarter. We are seeking a Senior Technology Advisor with diverse experience in information technology and cybersecurity to join our esteemed Security Operations Center (SOC) team. This role will be responsible for providing strategic...

  • Service Advisor

    1 month ago

    Avon Lake, United States Nick Mayer Ford West Full time

    Pre-employment background check, driver's record and drug screen required.As a leader in our industry, Nick Mayer Ford West is currently hiring a Service Advisor for our Avon Lake location. Exciting careers and opportunities are made possible because how far you go is up to you! It's a fast-paced, people-oriented business that offers incredible earning...

  • Customer Experience Specialist

    1 month ago

    Crystal Lake, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Service Advisor

    1 month ago

    Salt Lake City, United States Kenworth Sales Full time

    Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 77 years of consistent excellence, we are still growing!  The world learned just how essential the trucking industry is over the last couple of years! Come be a part of our success and the valuable...

  • Service Advisor

    4 days ago

    Lake, United States Loves Travel Stops & Country Store Full time

    Req ID: 440421Address: 6609 Lake-Norris Road Lake, MS, 39092 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately  Welcome to Love’s! Service Advisors drive sales success in our Truck Care...

  • Service Advisor

    4 days ago

    Lake, United States Loves Travel Stops & Country Store Full time

    Req ID: 440421Address: 6609 Lake-Norris Road Lake, MS, 39092 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately  Welcome to Love’s! Service Advisors drive sales success in our Truck Care...

  • Parts and Service Advisor

    2 weeks ago

    Lake Villa, United States Gregory Mitsubishi Full time

    **IMMEDIATE OPENING FOR PARTS AND SERVICE ADVISOR** **Gregory Auto Group is growing again!** Due to high traffic and growth GREGORY AUTO GROUP is looking to hire a Parts and Service Advisor for their Mitsubishi store. Dealership Experience is a MUST! **Parts/Service Advisor - Job Responsibilities**: - Service Advisors / Service Consultants greet...

  • Service Advisor

    3 months ago

    Horn Lake, United States Meineke - 1668 Full time

    Benefits: Bonus based on performance Benefits/PerksCompetitive Compensation Career Advancement Training and DevelopmentComprehensive Benefits Package Employee Discounts Positive Work EnvironmentLocally-OwnedCutting-Edge Tools and Equipment: Work-Life BalanceJob SummaryWe are looking for a Service Advisor to join our team. The ideal candidate...

  • Service Advisor

    3 months ago

    Horn Lake, United States Meineke - 1668 Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceBenefits/PerksCompetitive CompensationCareer AdvancementTraining and DevelopmentComprehensive Benefits PackageEmployee DiscountsPositive Work EnvironmentLocally-OwnedCutting-Edge Tools and Equipment:Work-Life BalanceJob SummaryWe are looking for a Service Advisor to join our team. The ideal...

  • Automotive Service Advisor

    2 weeks ago

    Lake Orion, United States Serra Lake Orion Automotive Full time

    Job DescriptionJob DescriptionSerra Chrysler Dodge Jeep Ram Lake Orion is seeking a full-time Automotive Service Advisor to add to our growing Dealership team.Previous Service Advisor experience is a plus, but we are willing to train the right candidate.As a Service Advisor, you will build and maintain customer relationships, provide excellent customer...

  • Automotive Service Advisor

    2 weeks ago

    Lake Park, United States North Palm Hyundai Full time

    The Ed Napleton Automotive Group is looking for our next **Service** **Advisor.** Located at **North Palm Hyundai,** the **Service Advisor** is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to...

  • Automotive Service Advisor

    2 weeks ago

    Lake Park, United States Northlake CDJR Full time

    The Ed Napleton Automotive Group is looking for our next **Service** **Advisor.** Located at **Northlake Chrysler Dodge Jeep RAM, **the **Service Advisor** is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and...

  • Automotive Service Advisor

    1 month ago

    Lake Worth, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Job DescriptionJob DescriptionAtlantic Coast Enterprises in Lake Worth, FL is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented?...

  • Automotive Service Advisor

    1 month ago

    Lake Worth, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Atlantic Coast Enterprises in Lake Worth, FL is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented? Would you like to join a culture...