Service Advisor

3 weeks ago

Salt Lake City, United States Kenworth Sales Full time
Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 77 years of consistent excellence, we are still growing 

The world learned just how essential the trucking industry is over the last couple of years Come be a part of our success and the valuable impact the trucking industry has on our economy
Enjoy a fast-paced work environment, interactive role with team members and customers along with many opportunities for growth among our 25 locations in the West and 8 locations in the East.

Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

Full rich benefit package including medical, dental and vision and paid life ins as well as a 401K with an aggressive match, vacation and holiday pay.

Service Advisor Job Summary

The primary function of the Service Advisor is to generate, monitor and close all repair orders and to assist the Service Manager in the management of Service Department records and files. This job will require you to stand and walk for your entire shift.

Service Advisor Duties and Responsibilities 

1. Personally coordinates all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status -of -repair inquiries, payment terms and complaints. 

2. Generates and maintains all work orders and repair orders. Assists customer in identifying needed services. Issues clear repair instructions to Service Foremen/Technicians.

3. Coordinates with Service Manager to assure completion of work within time promised to customer. Monitors progress of repairs and updates customer on any changes in agreed service, costs, or time of completion. Obtains customer authorization for such changes.

4. Calculates all labor charges on flat rate repair orders. Reviews all labor charges on hourly rate repair orders. Closes all repair orders in coordination with Service Manager. Reconciles original repair order with final invoice. Summarizes Service Technician’s time cards, balances with repair orders, and transmits to Payroll Clerk, Tracks down and resolve all discrepancies prior to transmitting.

5. Ensures timely, competent and courteous relations with service customers. Analyzes quality control report.

6. Promotes the sales of labor, parts and accessories during customer contact. Maintains follow-up with customer on suggested repairs.

7. Maintains up-to-date information on hourly service rates, service specials, etc. offered by competitors.

8. Maintains technical bulletins and other service shop literature.

9. Issues Non-inventory Purchase Orders as authorized by management. Receives purchase orders, as issued by other employees only.

10. Controls cash box for Service Department, including accepting payment from customers, reporting cash balances to credit Manager and securing box at close of business.

11. Assists Service Manager in the management of Service Department files and records. Types forms, letters, correspondence and answers phone as directed by Service Manager, including manufacturer pre-delivery forms. Staggers lunch hour with Service Manager to cover phones daily.

12. Monitors daily all open repair orders and closes as quickly as possible. Troubleshoots with parts department any delays in receiving parts or repair orders and resolves quickly. Monitors Inter-company tickets to ensure equal priority.

13. Issues workmen’s compensation “First Report of Injury” forms to injured employees. Ensures forms are correctly completed and returned immediately. Directs injured employee to necessary medical treatment. Promptly forwards reports to Service Manager for review for processing of claim. Maintains current injury ledger. Monitors first aid box and keeps filled with necessary supplies.

Service Advisor Qualifications 

Ability to read and comprehend English instructions and information. High school diploma or equivalent. Must have a working knowledge of all heavy truck repair methods. Must have the ability to identify and meet Customer needs and requirements. Must be a hard worker and a self-starter and a problem solver. Organizational and time management skills a must. Exceptional phone and Customer service skills required. Appearance must meet the company image and requirements. 

WORKING CONDITIONS

Part of this position is physically demanding. May require lifting up to 50 pounds. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and non-hazardous materials. Must climb in and out of customer’s vehicles to record information. The other part of this position will require desk work, including use of computer video monitor, telephone, ten-key calculator and completing paperwork. Must wear a dealership uniform.

BENEFITS

We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.

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