Educational Technology Assistant

2 weeks ago


Paterson, United States Passaic County Community College Full time
Job DescriptionJob Description

Passaic County Community College (PCCC) is seeking an Education Technology Assistant who will support the Center for Student Success (CSS) by providing technical support for the educational technology tools used in the department. This position reports to the Assistant Dean of Advisement.

This is a part-time, hourly position.

Example of Duties:

  • Troubleshoot, maintain, and update the essential functions of the online orientation, focus2career, and handshake.
  • Provide user support for the online orientation, handshake, and focus2career to meet student, faculty, and staff needs.
  • Create and update online support tips, directions, tutorials, and documentation for the online orientation, focus2career, and handshake and other academic online systems used in the CSS.
  • Provide end user support, video creation, and accessible technology support.
  • Assist with training students, faculty, and staff to use the online orientation, focus2career, and handshake academic online systems.
  • Work with vendors to resolve complex issues with educational technology systems.
  • Monitor system usage and generate reports.
  • Stay current with emerging trends and best practices in educational technology used in the CSS.
  • Perform other related duties, as assigned.

Qualifications:

  • Technical background preferred but not required, strong ability to learn and follow instructions required.
  • Excellent oral, written, and interpersonal communications skills, including the ability to explain technical concepts in non-technical terms.
  • Excellent customer service and support-oriented approaches to interaction.
  • Ability to work effectively and collaboratively in a fast-paced, highly dynamic, team environment.
  • Ability to work effectively in a multi-ethnic, multi-cultural environment.
  • Ability to travel to additional PCCC locations.
  • Evening and weekend hours may be required.

The completion of a background check will be required for the selected candidate. Please apply using your legal name.



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