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Claims Adjuster

2 months ago

Scranton, United States NVP Warranty Full time
Job DescriptionJob Description

JOB DESCRIPTION

Ever dreamed of turning your skills into transformative action? Welcome to NVP Warranty, where we believe that every role, no matter how big or small, has the power to shape the future. Dive into an adventure where YOU become a key player within our organization.

We offer hybrid remote work opportunities.

Think you’ve got what it takes? Read on and step into your next big journey

Position: Claims Adjuster, Non-Power

Reports To: Claims Manager

The Claims Adjuster will be responsible for reviewing policyholder claims, investigating the damage or incident outlined in the claims, and evaluating the validity of their request for reimbursement.

ESSENTIAL RESPONSIBILITIES

  • Conducts thorough coverage investigations that include, but is not limited to verifying vehicle service contract information, vehicle eligibility requirements, ruling out recalls or other applicable warranties and reviews of all contracts, application, and prior claim notes
  • Investigates claim details to determine specific mechanical failure
  • Request and review inspection results as needed
  • Verify component coverage and labor rates through contract codes/specifics
  • Leverage labor and part resource tools to deliver superior outcomes involving new, used, rebuilt parts
  • Determine appropriate method of repair based on case facts, pricing, and remaining warranty
  • Accurately calculate repair costs utilizing Alldata and NVP Workflows
  • Appropriately apply contract terms, conditions, and coverage to all claims
  • Authorize repairs, towing, lodging, and rental in accordance with contract language
  • Timely escalate claims exceeding authority limits to Claims Manager for review
  • Proactively communicate with key stakeholders to ensure a best-in-class claims experience
  • Ensure timely, accurate, and consistent file documentation
  • Monitor call queues and ensure agent availability through proper use of AUX codes
  • Anticipate and meets all customer needs (internal and external)
  • Primarily handles claim calls from the Non-Power Train Call Queue

WORK EXPERIENCE AND SKILLS

  • High School Diploma or GED required. Bachelor’s Degree desirable
  • Minimum of 1-3 years of work experience required, preferably in the automotive repair or parts industry
  • ASE or manufacture certifications preferred, but not required
  • Superior organizational and customer service skills
  • Bi-Lingual Spanish preferred
  • Strong automotive repair and claims technical knowledge is required
  • Must possess excellent negotiation, verbal, written communication skills
  • Sound critical thinking skills with ability to define problems, collect data, establish facts, and draw valid conclusions based on the totality of the information
  • Proficient mathematical skills
  • Demonstrate proficiency with typing, computer software including Microsoft Office, Microsoft Outlook, and all internal and external claims processing systems and resources
  • Must maintain a high level of accuracy and provide follow-through on projects
  • Requires the ability to maintain confidential information and work independently as well as a member of a team

PHYSICAL REQUIREMENTS

  • Required to stand, walk, sit, bend, and use a computer for long periods of time
  • Occasionally lift and/or move up to 25 pounds. Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
  • Noise level in the work environment is usually moderate