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IT Service Desk Specialist

3 months ago

Perrysburg, United States TFS, LTD Full time
Job DescriptionJob DescriptionDescription:

The Company

Based in Perrysburg, Ohio ,TFS is one of the nation’s largest provider of data-driven, brand-independent facilities, and fleet management services for companies in the manufacturing, distribution, and related industries. As the leading subject matter experts in mission critical assets, TFS is a key supply chain partner for the customers we serve. TFS is a high growth, fast paced, entrepreneurial business and we are looking for people to help drive growth

At TFS we believe that Our People are what make us great and help us deliver exceptional customer service We offer industry leading benefits to include:

  • Competitive pay: Plus overtime potential
  • Full benefits package that starts day one: Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
  • 8 paid holidays
  • PTO: Full-time employees enjoy a generous paid time off policy, accruing more time throughout their tenure with TFS
  • Training and mentoring: Learn from our experts in the industry

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.


Job Summary

The IT Service Desk Specialist is an entry-level position responsible for troubleshooting and resolving IT technical issues. This position interacts with internal TFS employees to restore IT productivity, troubleshoot technology related issues, and configuring hardware. The IT Service Desk Specialist documents computer and system related incidents and troubleshoots solutions as appropriate. This is an hourly position and will report to the Manager, Infrastructure.


Key Job Responsibilities:

  • Answer user inquiries regarding computer software or hardware operation to resolve technical issues
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Complete the set-up equipment for employee use, performing and ensuring proper installation of cables, operating systems, and/or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment
  • Follow up with internal customers to ensure satisfactory service
  • Other duties as assigned

*This job description is subject to change at any time.

Requirements:

Job Requirements:

· Two years experience working on an IT Service Desk or in a similar customer service role

· High school diploma, GED, or equivalent

· A+ Certification and/or Microsoft Technology Associate certification preferred

· Comprehensive knowledge of computer systems and experience trouble shooting hardware and software

· The ability to break down technical processes and deliver clear, step-by-step instructions

· Patient, friendly demeanor with an aptitude for listening


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 or more hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an open-office setting, with co-workers working side-by-side and a moderate level of activity being performed by co-workers across the office. The noise level in the work environment is moderate.


TFS, Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.