Customer Service Desk Associate

4 weeks ago


Perrysburg, Ohio, United States WC Enterprises, Inc. Full time
Job Summary

The Customer Service Desk Associate provides exceptional customer service by interacting with every customer in a welcoming, courteous, and friendly manner. Key responsibilities include processing customers' purchases quickly and accurately, keeping the Customer Service Desk clean and organized, and answering and redirecting phone calls.

Key Responsibilities
  • Customer Service: Provide excellent customer service by giving customers full attention during any interaction, greeting customers in a friendly manner, and providing customers with a fast and accurate transaction.
  • Transaction Processing: Utilize basic math skills to provide customers with accurate change, memorize evolving product codes/PLUs, and process cash, check, and electronic transactions accurately.
  • Store Support: Bag customers' groceries, confirm proper identification for any purchase of alcohol, assist customers in locating store items, handle postage requests, and sell and cash out Ohio Lottery tickets.
Requirements
  • Skills and Abilities: Excellent communication and problem-solving skills, basic computer skills, and the ability to interact with customers, staff, and peers professionally.
  • Education and Experience: Must be at least 18 years of age, have a high school diploma/GED, and have previous customer service experience.
Physical Requirements
  • Prolonged periods of standing, walking, lifting, and reaching.
  • Frequent lifting of 10-30 pounds and occasional lifting of up to 50 pounds.


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