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Customer Support Representative

2 months ago

Orlando, United States Headway International Full time $42,000 - $44,000
Job DescriptionJob DescriptionAbout Us:

At Headway, we're thrilled to announce that we are expanding to the US and looking to hire new talents in Florida When you become part of our team, you become part of a close-knit family that supports and uplifts each other every step of the way. Whether you're starting at the entry-level or taking on a leadership role, we are committed to providing you with the resources and opportunities to grow and flourish in your position.

We are currently seeking a proactive and enthusiastic Customer Support Agent to join our dynamic team. As a Customer Support Agent, you will be the first point of contact for our customers, providing them with top-notch support and assistance. You will play a crucial role in ensuring customer satisfaction and building strong relationships with our clients. Your ability to address inquiries, resolve issues, and provide guidance will be vital in upholding our company’s reputation for excellent customer service.

Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Assist customers in troubleshooting issues and provide effective solutions.
  • Maintain thorough knowledge of our products/services to effectively assist customers.
  • Document all customer interactions accurately in our CRM system.
  • Collaborate with other team members and departments to resolve complex issues.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.
  • Provide feedback on common issues and suggest improvements to enhance customer experience.
Requirements:
  • Proven experience in customer service or support roles is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • A positive attitude and a passion for helping others.
Perks:
  • Competitive salary and performance-based bonuses.
  • Comprehensive training and professional development opportunities.
  • A supportive and inclusive work environment.
  • Flexible working hours, including remote work options.