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Mitigation Project Director

3 months ago

Rancho Cordova, United States Kustom US Inc Full time
Job DescriptionJob Description

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild—we build trust.

Are you ready to make a significant impact and join one of the largest privately held restoration companies in North America? Become part of our team and contribute to our ongoing success story

The Mitigation Project Director is responsible for overseeing and managing all aspects of mitigation projects, including initial contact, customer communication, dispatch, on-site procedures, estimation, billing, and collections. This role is key in ensuring seamless execution, upholding safety and quality standards, and achieving client satisfaction. Responsibilities The Mitigation Project Director will perform the following duties, along with any additional responsibilities as assigned:

Initial Contact:

  • Oversee response to incoming calls and accurate lead detail entry into DASH.
  • Assign leads to the Mitigation Team, ensuring timely responses.

Customer Communication & Dispatch:

  • Serve as the primary point of contact for customers.
  • Manage the dispatch of the Mitigation Team to project sites.
  • Oversee the recording of on-site activities in DASH.

On-site Procedures:

  • Ensure compliance with health and procedural agreements.
  • Supervise site preparation, including scanning, photography, and equipment setup.
  • Manage the execution of mitigation processes and client satisfaction follow-ups.
  • Oversee the transition of mitigation jobs to reconstruction projects.

Estimation & Billing:

  • Collaborate with estimators on timely estimate delivery.
  • Manage invoice creation and distribution.

Collections:

  • Oversee payment follow-ups and collection strategies.

Key Competencies

  • Strong organizational and leadership skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in DASH software and MICA Water Mitigation software
  • Ability to multitask and manage multiple projects.  Knowledge of mitigation processes and equipment.
  • Strong problem-solving and decision-making abilities. Qualifications  Strong computer and software skills.
  • IRCC certification or equivalent industry-standard certification. Work Environment
  • This position involves a combination of office and field work, requiring flexibility and adaptability.

Employee Position Acknowledgment

This document outlines the responsibilities and expectations for the Mitigation Project Director role. Receipt of this job description is acknowledged, along with the understanding that additional job-related instructions and duties may be required by the supervisor.

What We Offer:

  • Competitive Salary
  • Medical, Dental, Vision and Flexible Spending Account.
  • 401(k) with Company Match (eligibility required)
  • Short-term & Long-term Disability
  • Critical Illness/Accident/Hospital Indemnity Plans
  • Employee Assistance Program
  • Paid Time Off
  • Upward Mobility and Development Opportunities

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc.

Kustom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.