Housekeepers

3 months ago

Charlotte, United States Hampton Inn & Suites Charlotte Full time
Job DescriptionJob Description

Housekeeper

Department – Housekeeping

Reports to – Facilities Manager / Housekeeping Supervisor


What’s the job?


As a Guest Room Attendant – you’ll properly and efficiently perform all housekeeping duties to make sure our rooms and suites are always ‘fresh and welcoming’ for our guests – creating a haven for them to escape and relax in – or get that last bit of work done. You’ll also properly and efficiently perform all cleaning activities of the Hotel’s facilities, including routine and deep cleaning of guestrooms, public areas, back of the house and laundry operations.

Your day-to-day


Routine Cleaning

  • Guest Rooms: Clean guest rooms thoroughly and efficiently, in accordance with Opal’s training and standards.
  • Supplies & Amenities: Replenish guest room supplies and amenities in cleaned rooms in accordance with Opal’s standards.
  • Public Areas: Clean public areas thoroughly, efficiently, and as assigned or required by the supervisor, in accordance with Opal’s training and standards.

Deep Cleaning

  • Deep clean guest rooms and /or public areas, thoroughly, efficiently and as and when assigned, in accordance with Opal’s training and standards.

Profit

  • Effectively support the control and management of all housekeeping operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies. Participate in controlling daily costs per occupied room (CPOR) for all housekeeping activities.

Quality

  • Guest Service: Work closely with the housekeeping staff to ensure that the hotel meets/exceeds Opal’s and brand standards for guest satisfaction.
  • Facilities: Consistently ensure that all areas of the hotel meets/exceeds Opal and Brand quality standards.
  • Guest Requests: Satisfy all guest requests in accordance with Opal training and standards.
  • Communication: Politely greet and acknowledge all guests and hotel associates as encountered.

Safety & Security

  • Cleaning: Perform all cleaning functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security.
  • Emergency: In case of an emergency, strictly follow Opal’s safety and security training and protocol.

Leadership

  • Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Opal’s Standard Operating Procedures.

Requirements

  • Minimum high school diploma
  • 1 year experience in the hospitality industry.
  • Willing to work flexible hours
  • Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.
  • Must wear appropriate uniform as prescribed by Opal’s policy.
  • Must maintain personal cleanliness
  • Strength – with occasional lifting of items up to 50 pounds and/or pushing/pulling heavy objects.

Specific Responsibilities

  • Have a thorough understanding of all hotel operating procedures.
  • Be knowledgeable of room types and standards for supplies.
  • Make sure rooms are always at their best and make that room special and memorable for guests.
  • Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
  • Keep your supervisor updated on room service progress and alert them to any repairs needed.
  • Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
  • Be organized - keep on top of supplies and amenities and always try to minimize waste.
  • Reunite items with owners – and log any lost and found property.
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
  • Clean and sanitize guest rooms, replenish supplies and amenities, inspect, and report rooms ready for sale to the front desk all in accordance with Opal’s training and standards.
  • Inspect rooms routinely with Opal’s check list before releasing for sale.
  • Open and close rooms as required for maintenance and timely and properly report maintenance requirements.
  • Follow all existing and new housekeeping policies and procedures.
  • Perform deep cleaning tasks as assigned.
  • Maintain public areas clean, attractive, safe and presentable at all times.
  • Maintain cleaning supplies and the cleaning cart in a safe, organized and presentable fashion.
  • Comply with and honor the housekeeping staff work schedules.
  • Follow the company appearance and uniform policy.
  • Attend daily huddles and weekly departmental meetings.
  • Perform and be accountable for delegated responsibilities and duties.
  • Inform the Facilities Manager or supervisor of any unique situations, or unusual developments in housekeeping operations.
  • Ensure the prompt and systematic servicing of all guest requests.
  • Handle guest complaints effectively.
  • Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.
  • Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
  • May assist with other duties as assigned – unexpected moments when we have to pull together to get a task done.

Optimum Attributes

  • Attention to detail
  • Good Communication skills
  • Well-groomed and professional appearance
  • Willing to take responsibility and accountability
  • Willing to work on weekends and holidays if required
  • Consistent and congruent.
  • Pleasant personality
  • Responsive in a timely and caring manner
  • Good listener and understanding what the guest wants and needs

Performance Standards

Performance shall be measured by the following:

  • Budgeted minutes per room cleaned (MPRC),
  • Cost per occupied room (CPOR)
  • Guest Room Attendant Inspection scores.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Equal Opportunity Employer


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