Customer Service Representative

2 days ago

Pembroke Pines, United States KELI Labs Full time
Job DescriptionJob Description

Overview:

KELI Labs is a leading provider of calibration services to the Aviation Industry. With a commitment to precision and quality, we are dedicated to maintaining the highest standards in our field. As part of our growing team, you will have the opportunity to develop your skills and contribute to our mission of delivering exceptional quality to aviation’s leading companies. Visit our website www.kelilabs.com to learn more

We are seeking a self-motivated Entry/Intermediate level experience Customer Service Representative, to be part of a great customer experience team in Pembroke Pines, supporting the Aerospace industry. As part of our top-level team, you will be interacting with some of the leading companies in the aviation, medical, and manufacturing industries, while gaining valuable experience in procurement and customer service.

KELI Labs is a drug-free workplace. All employees are required to comply with initial prescreen and random drug testing.

Primary Responsibilities:

  • Answer customer and vendor inquiries promptly and professionally via email/phone regarding quotes, orders, status, complaints, etc.
  • Maintain broad knowledge of products, pricing, and availability to provide answers to frequently asked customer questions
  • Handle procurement-related tasks, including purchasing functions and vendor management.
  • Accounts payable & purchasing functions
  • Accounts receivable & invoicing functions
  • Moderate data entry
  • Contributes to team effort by accomplishing related results as needed
  • Other duties as assigned
Knowledge and Skills:
  • Customer service oriented - email and phone talented with a positive outgoing personality
  • Strong skills with various office software, including Microsoft Office, QuickBooks, Salesforce and other database or CRM software.
  • Great written and verbal communication skills
  • Well organized and detail oriented
Educational Qualifications and Experience:

Job hoppers need not apply. We are looking for serious career driven, successful people. 
Our organization values long-term commitment and stability. Applicants who have frequently changed jobs in the past may not align with our company culture and expectations. We encourage candidates who prioritize longevity and dedication in their career choices to apply.
  • High School Diploma (required) / Associate's or Bachelor’s degree (preferred)
  • Minimum 1+ years in a customer service or related position (preferred)
  • Minimum 1+ years in a professional office setting (preferred)
  • Previous Procurement experience (preferred) 
  • Bilingual English and Spanish (preferred) 
Salary:
  • $16.00 - $24.00 per hour, average hourly rates vary based on experience and education.
Benefits:
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Holiday Pay
Schedule:
  • Full-time, 40hrs/week, Monday-Friday 8-5pm 
Location:
  • On site / in person
  • Pembroke Pines, FL 33028: You must be able to reliably commute or planning to relocate before starting work (Required)

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