Inside Sales

3 weeks ago

Atlanta, United States Acuity Talent Acquisition Full time
Job DescriptionJob Description

Summary of Position:


The Inside Sales Rep is an entry to mid-level role that performs activities associated with lead generation through inbound lead responsiveness and outbound proactive prospecting, specifying, quoting, ensuring a streamlined ordering process, and overall support of a territory selling products that require knowledge of the unique and/or specialized nature of Senior Living and Healthcare.


This role is responsible for providing the pre- and post-sales support functions for the Company product line to both current and potential new customers of the product through inbound & outbound prospecting efforts and by contributing to a team based selling model, supporting the efforts of the representative, business development managers, regional sales managers, and/or direct client.

Duties and Responsibilities:


  • Sales Duties:
    • Generate incremental revenue by providing sales coverage in assigned territory.
    • Work w/ the territory team(s) to align focus areas, build a pipeline and close opportunities (through website research & CRM data).
    • Through quality connections w/ customers, build, qualify, forecast, and close sales opportunities, all the while making sound decisions regarding lead follow-up.
    • Support regional demand generation activities through inbound (responding to and handling customer inquiries) and outbound customer communications.
    • Keep detailed records of dedicated prospecting, activities and lead status within Salesforce.
    • Manage relationships with current customers to ensure they are fully aware of new products & initiatives to drive incremental revenue.
  • Sales Support Duties:
    • Create & deliver quotes to customers as requested.
    • Create presentation documents to best support customers and projects to facilitate specification and decision-making.
    • Assist outside sales representatives and other sales staff in all aspects of support to include operational, production, and administrative functions.
    • Timely resolution of missing information on orders to ensure they are released to the factory within 48 hours.
    • Coordinate and facilitate no charge orders: samples and warranties.
  • Customer Service Duties:
    • Manage and resolve customer complaints and inquiries and ensure effective customer relations.
    • Work with reps, outside sales staff and end-users to support room layout, rendering and specifications.
    • Recognize and escalate all critical issues to management immediately.
  • Account Duties:
    • Produce weekly and monthly activity reports and forecasts by use of the CRM.



Qualifications/Requirements:


  • 4-year degree from an accredited University or College or 3-5 years of work-related experience.
  • Ability to self-motivate to meet and or exceed daily, weekly and monthly goals, ambitious, strong work ethic w/ an upbeat attitude.
  • Interpersonal skills: effective verbal (on the phone & in person) and written communication skills; able to consistently and appropriately up-sell; understand and use basic selling techniques - open, probe, presentation, and overcoming objections.
  • Technical proficiency: has working knowledge of voicemail, e-mail, all MS Office products, internet and web browsers.
  • Strong analytical, diagnostic & troubleshooting skills with dedicated approach in getting results.
  • Understand buying decisions, buying processes and cash flow dynamics of small to medium account opportunities and future growth potential of the respective accounts.
  • Strong presentation skills and the ability to excite/relate to customers at all levels.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; and to work on multiple projects and prioritize those projects based on importance without direction.
  • Technical and Consultative Sales experience.
  • Strong organizational skills and the ability to handle multiple priorities simultaneously.





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