Service Writer

1 week ago

Charlotte, United States Polar Service Centers Full time
Job DescriptionJob Description

The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.

ESSENTIAL JOB FUNCTIONS:

  • Support the service team by maintaining complete job files, including correspondence relative to approvals, etc.,, which tie back to more prompt payment(s).
  • Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
  • Creation of repair orders to include customer concerns, contact info, unit info, etc.
  • Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
  • Maintain job files with all pertinent correspondence to each job.
  • Daily yard checks and logs and update the customer accordingly
  • Update daily key performance indicators (electronic and printed) to be posted in the shop.
  • Interact with service management team, and technicians.
  • Ensure fabrication materials are readily available in stock
  • Allocate and pull parts for repairs orders
  • Research and order parts to job spec
  • Pickup parts as needed

QUALIFICATIONS:

  • High School Diploma required; Associates or Bachelor's degree a plus
  • Prefer at least 5+ years’ experience in a similar role
  • Self-starter with excellent customer service skills
  • Strong organizational and time management skills
  • Detail oriented
  • Strong written and verbal communication skills

PSC Benefits:

  • 401(k) with match
  • Medical, Dental and Vision Insurance
  • Paid Time Off
  • Paid Holidays
  • Tuition Reimbursement
  • Parental Leave

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