Desktop Support- 6 month contract

1 month ago

Durham, United States AXA Professionals Full time
Job DescriptionJob Description

Developed specialized skill or is multi skilled through formal training and considerable work experience. Works on

assignments that are complex in nature and recognizes the need for occasional deviation from the accepted practice.

Attendance and schedule adherence are requirements of this position.

Providing hardware/software support services to onsite client including break/fix.

· Implementing virus detection and eradication procedures.

· Diagnosing end-user system failures and implement repair solutions.

· Diagnosing printer and other peripheral devise failures and implement repair solutions.

· Troubleshooting network devices in order to ensure connectivity from the PC to the Network.

· Providing installation and upgrading services of hardware and software.

· Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs.

· Setup and troubleshooting audio/video equipment such as projectors and video conference equipment

High school diploma or equivalent required. Typically requires a minimum of 2 - 4 years of related experience.


 

· Knowledge of multiple manufacturers and operating systems.

· Excellent troubleshooting capability.

· Ability to work in a team environment as well as independently.

· Ability to communicate technical information -technical audiences.

· Excellent verbal and written communication skills.

· Ability to complete assignments with no supervision.

· Ability to search internally/externally for support information.

· Customer-oriented attitude.

· Ability to travel locally and in-state to support other sites, if applicable.

· Valid driver's license and proof of auto insurance if travel is required.

· Attendance and schedule adherence are requirements of this position.

· This position includes continuous walking, bending, and lifting equipment sometimes up t50 pounds and

engaging in labor related duties of connecting computer equipment.

· Knows and applies fundamental concepts, practices, and procedures of particular field of specialization.

  • 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
  • Experience troubleshooting and replacing hardware on Lenovo PCs
  • Experience using Active Directory
  • Experience supporting Microsoft Office 2007, Microsoft Office 2016  including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
  • Experience troubleshooting wireless connectivity issues
  • Quality Customer Service skills
  • VPN experience.
  • Experience with basic hardware printer support
  • Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
Company DescriptionFounded in 2001, AXA Professionals has been mobilizing high quality IT technicians across the US and Canada that have a commitment to providing white glove customer service resolving issues in hours, not days. With a long-term placement division as well as a dispatch division, AXA Professionals provides 24/7 customer service that allow our clients to focus on their core business while leaving their IT concerns to us. Come join our team and give yourself the opportunity to grow us.Company DescriptionFounded in 2001, AXA Professionals has been mobilizing high quality IT technicians across the US and Canada that have a commitment to providing white glove customer service resolving issues in hours, not days. With a long-term placement division as well as a dispatch division, AXA Professionals provides 24/7 customer service that allow our clients to focus on their core business while leaving their IT concerns to us. Come join our team and give yourself the opportunity to grow us.

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