Hospitality Manager

1 month ago

Jacksonville, United States Discovery Village at Deerwood IL Full time
Job DescriptionJob Description

About Discovery Senior Living

Discovery Senior Living ranks prominently among the 5 largestsenior housing providers in the US, and is nationally renowned for designing,developing, marketing, and operating a multi-brand portfolio of upscale, luxurysenior-living communities. With over 250 communities in nearly 40states, and 15,000 dedicated employees, Discovery Senior Living, with multiplenational brands, is one the largest and fastest growing senior living companiesin the United States. Recognized as a Great Place to Work, Discovery continuesits rapid growth trajectory to lead the industry in providing desirablecommunities and exceptional lifestyle and value for our residents all whileretaining our family-first culture. We’re a 30-year-old innovative company witha rich history of delivering exceptional service and quality care in desirable,enriching residential environments.

Discovery Senior Living is hiring a Hospitality Manager for our community, Discovery Village at Deerwood.

The Hospitality Manager, in collaboration with the Executive Chef, is responsible for the overall management and oversight of culinary strategies, initiatives and daily culinary activities. The Hospitality Manager will partner with the Executive Chef and Executive Director to create experiences that positively impact resident satisfaction and support the company’s mission to deliver hospitality excellence to the community residents.The Hospitality Manager will develop, communicate, and execute hospitality training efforts, measurement of guest experience and initiatives that enhance team culture and the dining experience. This position will work closely to support various community teams including operations, culinary, human resources, and celebrations.

Responsibilities:

  • Supports the operational and culinary teams with strategies to drive hospitality excellence.
  • Initiates customer satisfaction surveys and focus groups to gauge the community’s hospitality in the dining venues.
  • Analyzes point of sale data and develops action plans based on facts to improve quality of service.
  • Manages the pre-meal experience with Executive Chef and service staff.
  • Works with Executive Director and Executive Chef to provide regular hospitality training to front of the house team members.
  • Builds and maintains strong relationships with community residents.
  • Identifies improvement opportunities by staying current on food and beverage trends.
  • Provide memorable experiences for residents and their guests.
  • Build an inviting dining program where every day is a celebration.
  • Creates an atmosphere where residents feel a sense of belonging and friendship, and where incredible amenities are the expectation, not the exception.
  • Responsibly manage and supervise all culinary front of the house staff including scheduling, assignment, direction, performance review, and corrective action consistent with company policy.
  • Interview, hire and train staff for culinary and front of the house positions. May assist with interviews for back of the house positions as well.
  • Responsible for front of the house labor budget and inventory.
  • Assist in planning, preparation, and execution of special events, banquets, and theme meals.
  • Establishes beverage program and seasonal specials.
  • Purchases alcoholic and non-alcoholic beverages.
  • Maintains a positive working relationship with staff, residents, and culinary team.
  • Works in conjunction with community leadership regarding attendance and staffing to achieve maximum results.
  • Work with the Executive Director, Executive Chef and community Department Heads to obtain and maintain department customer satisfaction and department of health survey levels at or above designated scores.
  • In collaboration with the Executive Chef, ensures that the front of house and back of house staff work closely together to deliver a food product that exceeds the residents' and/or guest's expectations.
  • In collaboration with the Executive Chef, works with BOH & FOH staff to ensure that they have a clear understanding of how to provide outstanding customer service.
  • Work closely with Marketing and Activities personnel to ensure all resident special needs are met as well as to coordinate planning of unique events.
  • In unison with the Executive Chef and Executive Director, meet regularly with residents and family members to confirm that high satisfaction levels are being delivered.
  • Advise community leadership of any concerns regarding residents.
  • Assist Kitchen and Restaurant staff with back and front of the house operations as needed. This includes the ability to work all stations in the kitchen and/or dining room if needed.
  • Other duties as assigned.

Supervisory Responsibilities:

Directly supervises employees in the Dining Room (front of the house). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees.

Qualifications:

  • High school diploma or equivalent.
  • Three (3) years previous experience in fine dining.
  • Two (2) years supervisory and management experience including hiring staff, coaching, performance management, daily operations supervision, discipline and counseling.
  • State/Federal Food Handling and Sanitation certificate.

Benefits:

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

EOE D/V



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