Call Center Representative
4 weeks ago
POSITION TITLE: CALL CENTER - CUSTOMER CENTER REPRESENTATIVE
FLSA: NON- EXEMPT
Under the direct supervision of the Call Center Manager, incumbent is responsible for scheduling appointments.
You Will Need:
- High School Diploma or equivalent
- At least 1-year customer service experience.
- Self-motivated and positive attitude
- Good communication skills both verbal and written
- Computer literate
- Bilingual (English/Spanish) preferred
Job Duties:
- Give appointments by phone and update/enter patient demographics
- Cancel and reschedule booked appointments.
- Place outbound calls to no-show patients for a new appointment.
- Resolves issues on eMessenger; failed call report.
- Process all patient transfer requests
- Provider general information to patients regarding services, insurances accepted and sliding fee qualification
- Screen all dental calls and transfer to the appropriate site
- Outreach patients to schedule hospital, lab and various other follow up appointments
- Other duties as assigned
Job Posted by ApplicantPro
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