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Customer Service Representative

4 months ago

Brandon, United States JB Solutions Full time

We are a local and expanding Marketing /Distribution Center for Home Maintenance products : We are looking for customer-oriented service representatives or CSR, that will assist our customers, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Benefits**
- Paid weekly
- weekly bonuses
- paid vacations

**Responsibilities**
- Assist Customers with use of their products
- Answer questions that our customers may have on our products
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Set up and Display Equipment

**Skills**
- Proven customer support experience or experience as a client service representative
- Able to lift 25-50 lbs
- Strong people skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work in teams of 3-5 people

This Job Is:

- Open to applicants who do not have a high school diploma/GED
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- Open to applicants who do not have a college diploma

Work Remotely
- No

Pay: $750.00 - $1,025.00 per week

**Benefits**:

- Flexible schedule

Experience level:

- No experience needed

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work Location: Multiple locations