Supervisor, Facility Operations, 3rd Shift CLT Convention Ctr

Who We Are

The Charlotte Regional Visitors Authority will leverage our hospitality marketing and management expertise to maximize the impact of the Charlotte Region’s economy…creating opportunities and jobs for our community.

Job Summary

The Facility Operations Supervisor is responsible for ordering and maintaining inventory of expendable supplies, cleaning equipment, and assisting in oversight of specified service contracts at the Charlotte Convention Center and NASCAR Hall of Fame.

In addition to inventory duties, this role is responsible for working with fellow supervisors and the Assistant Manager to oversee the work performance of 3rd shift for daily operation. This includes planning, delegating, and participating in tasks and quality checks to ensure the facilities are always in a state of readiness.

Essential Job Duties

• Maintains cleaning and housekeeping supplies inventory required for the operation of the facilities.
• Oversees the work of the 3rd shift Facility Operations team to ensure duties are carried out between the hours of 11pm-7am.
• Works in conjunction with the Procurement Manager to develop preferred vendor and pricing relationships as required.
• Prepares orders and stocks supplies as needed, to include housekeeping, linen, or other types as required.
• Tracks ordering and procurement as compared to approved CRVA budget to insure compliance.
• Distributes supplies and equipment as needed throughout the venues to assist the Facility Services team in executing maintenance and housekeeping of the venues in an efficient manner.
• Insures that warehouse and supply closets are maintained in a clean and orderly fashion, and that supplies and equipment are stored securely.
• Works in conjunction with the Procurement Manager to develop proposals and procurement for leased and/or purchased equipment required in the maintenance and housekeeping of the building.
• Under general supervision from the 3rd Shift Assistant Manager, is responsible for directing the activities of a department operations workers and contractors, ensuring schedules are followed and decisions are made on a variety of problems, informing managers of more complex problems. Exercises functional supervision over assigned staff.
• Works with 3rd Shift Assistant Manager to ensure that all setup activities and custodial needs are consistent with facility wide standards for all events as needed. Making sure turnarounds and changeovers are done in a timely and quality manner.
• Effectively and independently uses CORE daily to track events, plan and complete work orders for all events held at the convention center or NHOF.
• Conducts pre-shift meeting with staff to outline work that must be done for the day/week.
• Responsible for room set-ups and break-downs that includes tables, chairs, ramps, stage building, setting up other furnishings prior to, during, and after events.
• Conducts routine front of house, back of house, and restroom quality assurance walks to identify areas for cleaning/maintenance/equipment storage tidiness and dispatches necessary staff to address deficiencies in a timely manner.
• Maintains building, performing general routine cleaning and maintenance that includes but is not limited to sweeping, mopping, scrubbing, and vacuuming hallways, stairs, and office space, empties trash and garbage containers.
• Maintains records of activity as required by the CRVA.
• Communicates daily with management and team via two-way radio throughout scheduled work time.
• Provides excellent customer service to our clients at all times.
• Complies with all CRVA and Convention Center policies and procedures.
• Maintains professional attire, image and demeanor at all times.
• Must be able to work flexible hours to include evenings, weekends and holidays.
• May perform other duties as required.

Scope of Responsibility

• This job is required to assist the Assistant Manager of Facilities in preparation and compliance with approved CRVA budget.

Supervisory Responsibility

• This role has supervisory responsibilities for full-time team members working third shift, as well as 3rd party vendor services utilized during this time.

Knowledge and Skill Requirements

• Ability to work with limited supervision and supervise staff, as needed.
• Basic math ability to include estimating future supply needs based off upcoming events, keeping up with current supply inventory levels, etc.
• Ability to direct and quality check the work of others and address deficiencies in a professional and timely manner.
• Ability to maintain adherence to quality, safety, and the timely completion of assigned projects.
• Excellent verbal and written communication skills.
• Must be self-motivated and have strong organizational skills and sense of urgency.
• Ability to foster a respectful, inclusive, and productive work environment and work well within a team.
• Ability to prioritize and handle multiple projects simultaneously with a strong attention to detail.
• Strong commitment to customer service and always maintaining a professional atmosphere.
• Strong working knowledge of facility housekeeping standards and practices and proper use of all department chemicals and solutions.
• Basic level computer skills and knowledge of Microsoft Office Suite; ability to learn and utilize other venue related computer software, when applicable.
• Extensive knowledge of operational procedures of venue facilities.
• Strong understanding of operations equipment including forklifts, pallet jacks, staging, cleaning equipment, etc.
• General knowledge and background of venue programs and events.
• Knowledge and experience in planning, prioritizing, and organizing a complex workload.
• Ability to establish and maintain effective working relationships with co-workers, the public, and other departments, and agencies.
• Ability to follow written and oral instructions and interpret diagrams and floorplans.
• Ability to operate mobile and/or portable radio, and various equipment used in venues.

Education and Experience

• A High School Diploma or GED equivalent is required. At least two to three years of supply room inventory experience is preferred.

Physical Demands

• The employee must regularly lift and /or move up to 20+pounds.
• Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Work Environment

• The noise level in the work environment is usually moderate depending on the event within the facility.

Travel Required

• This job has no travel requirements.

What We Offer

• Education Reimbursement
• 457 Plan
• CRVA University
• Employee 1st Culture
• CORE Values

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented and diverse individuals charting our direction.

Diversity and Inclusion is a shared responsibility for every employee at the CRVA. We are committed to respecting, valuing, and celebrating the unique personal differences that make us a stronger organization. Diverse candidates are encouraged to apply.