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Centralized Intake Admissions Director

2 months ago

Grand Rapids, United States Mission Point Healthcare Services Full time
Job DescriptionJob Description

Mission Point Healthcare Services

Position Summary:

The Centralized Intake Admissions Director manages the facility inquiry and admission process. Along with Providing customers with facility-related information via verbal and/or written conversation, along with following up directly with hospital case managers. The Centralized Intake Admissions Director is responsible for timely and accurate responses to referrals in order to bring patients into the buildings.

Principal Duties and Responsibilities:

• Responds to inquiry calls from hospital discharge planners, families, and other referral

sources. Manages the admission process by maintaining updated bed availability and facility services information at all times. Manages the inquiry process professionally, timely and with appropriate follow-up. Effectively manages occupancy levels and census/premium mix enhancement.

• Communicates special needs of new admits to staff to ensure a smooth transition. Ensures daily that referral sources and admissions data are entered into the automated referral system.

• Maintains a working knowledge of Federal and State regulations and reimbursement

guidelines (Medicare and Medicaid). Assists with managed care referral process.

• Maintains a database of medical contacts/community resources along with knowledge of industry trends and legislative/regulatory issues and communicates this information to facility staff and community contacts.

Required/Desired Qualifications:

Education, Training, and Experience:

• Associate and/or Bachelor’s Degree in Business/Communications field preferred.

• Two years equivalent experience in a sales/marketing position or Admissions Coordinator position in lieu of degree.

• Previous healthcare community relation’s experience preferred.

• One year of experience in a position requiring customer service and healthcare knowledge

Mission Point Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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