Lead Sales Associate

1 month ago

Santa Rosa, United States Luther Burbank Center for the Arts Full time
Job DescriptionJob Description
Job Title:                     Patron Services Lead Sales Associate
Department:               Patron Services
Reports To:                 Patron Services Manager
FLSA Status:                Non-exempt
Schedule:                    Regular work week is Tuesday through Saturday 
Revised:                      10/11/2023

Purpose of the Position:
To serve as additional support in day-to-day operations, act as lead sales in collaboration with team members, and to assist supervisors with Santa Rosa Pops Symphony and ArtReach programs.

Key Relationships:
immediate manager, supervisors and team members, programing and education department, patrons, and members

Key Results:
  • Deliver outstanding service daily in all forms of interactions with internal and external customers
  • Maintain exceptional knowledge of shows, programs, and subscriptions
  • Build constructive working relationships that reflect a high level of acceptance, collaboration, and mutual respect
  • Foster and model LBC’s culture of diversity, equity, inclusion, and belonging
  • Respect and maintain confidentiality

Primary Duties and Responsibilities:
  • Perform opening and closing procedures in the absence of supervisors and manager
  • Process in-person and telephone ticket orders using Tessitura system with speed and accuracy
  • Advise patrons on upcoming events and solicit memberships and donations
  • Process and monitor all group sales (orders with 10 or more tickets) to ensure up-to-date and accurate tracking throughout the fiscal year
  • Track and report out accurate fiscal year information on group sales (orders with 10 or more tickets) to the Development Department
  • Serves as a role model for team members in customer service standards, show and program knowledge, problem-solving, data entry, cash handling, and customer management
  • Assist patrons by answering their questions and resolving any issues in accordance with the department’s policy guidelines
  • Monitor breaks and lunches to support team members in
  • Process cash, checks, credit card sales, vouchers, and gift certificates
  • Verify beginning and ending cash funds; run daily sales reports, and complete and close daily deposit sheet following all security procedures
  • Maintain proactive and responsive communication with other departments to support the work of the Center
  • Share information, advice, and suggestions to help others be more successful; provide training and support to staff

Professional Qualifications:
Associate of Arts degree (A.A.) or equivalent from two-year college or technical school; and three to five years related experience and/or training; or equivalent combination of education and experience.
Computer Skills:
To perform this job successfully, an individual should have strong working knowledge of MS Word, Excel, and Outlook.

Critical Skills and Abilities:
  • Must possess the customer service skills to adeptly handle questions and concerns with proper resources
  • Excellent verbal, written, and interpersonal communication skills
  • Contribute to an overall positive work atmosphere
  • Culturally sensitive
  • Must possess strong data entry skills and quick understanding of new work and technical procedures
  • Commitment to team building and staff development
  • Ability to multi-task and prioritize assignments to meet the needs of the department and customers
  • Ability to take direction and work independently
  • Type 25 WPM
  • Ability to work a flexible schedule that include weekends and evenings
  • Ability to read and interpret technical documents such as technical manuals, operating and maintenance instructions, safety and procedure manuals, and training documents
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Bilingual skills in Spanish and English preferred.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Luther Burbank Center for the Arts is committed to creating a diverse work environment and is proud to be an equal opportunity employer.
 

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