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Triage (Clerical) Medical Assistant

4 months ago

Naples, United States Woodruff Institute Llc Full time
Job DescriptionJob Description

Our team is seeking a dynamic and energetic individual to join our growing Dermatology & Facial Plastic Surgery practice. The person in this position is part of the team concept in The Woodruff Institute’s health delivery system, which is devoted to the delivery of the highest quality dermatologic and aesthetic care in an outpatient clinical setting, with emphasis on personalized, quality care in an elegant environment.

Triage / Clerical Medical Assistants perform job duties that are central to the efficiency of the medical office but are not directly related to clinical practices. Job duties support the operations of the clinical staff and the business end of the medical office.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Work as a team member within the medical assistant department and with all other departments
  • Perform other related duties as assigned by physicians, physician assistants, and/or administrative nurse supervisor or floor nurse supervisor
  • Answer phones; triage patient phone calls; schedule appointments; provide patients with test results
  • Educate patients regarding treatment procedures, medications and physician’s instructions
  • Manage electronic pathology logs
  • Maintains Medicare MIPS log for melanoma patients; reports annually
  • Report new neoplasms to state of Florida
  • Type & mail consultation letters. Including new melanoma letters to PCPs
  • Handle prior authorization paperwork for prescriptions
  • Perform and document Office Visit notes for PDT (photodynamic therapy)
  • Sort and log out specimens
  • Sort and manage incoming faxes
  • Monitor customer service expectations for the practice for all clinical aspects.
  • Perform clinical medical assistant related duties, as outlined in the medical assistant job description, when necessary (i.e. sick coverage, vacation coverage, etc., and if trained in clinical procedures)

Competencies

  • HARD SKILLS:
    1. Strong verbal and written communication skills
    2. Experience with Medical Scheduling and Electronic Medical Records Software
  • SOFT SKILLS:
    1. Ability to Multi-Task
    2. Customer Focus
    3. Empathy and Compassion
    4. Attention to accuracy and detail

Work environment

Fast-paced medical office. There may be a risk of exposure to communicable diseases therefore the temperature at the locations is kept low to minimize the spread of germs and bacteria.

Physical demands

This position is primarily sedentary, requiring long periods of sitting and looking directly at an active computer monitor.

Travel required

There may be limited travel between the practice locations based on business needs or provider assignment.

Required education and experience

  • High School diploma or GED required
  • One-three years in a Customer Service position

Preferred education and experience

  • One-three years as a Medical Assistant
  • One-three years industry knowledge

Additional eligibility requirements

  • Certification as a Medical Assistant, recredentialing required every two years.
  • Ability to speak, read and write English.

Work authorization/security clearance requirements

Must be legally authorized to work in the United States and provide the necessary documents of identification and authorization.

Equal Opportunity Employer

Smoke Free and Drug Free Employer

Just SOME of our Benefits

  • Health, Dental, and Vision
  • Generous PTO
  • 401(k)
  • Uniform Allowance
  • Annual Salary Review
  • Quarterly Bonus
  • Employee of the Month program
  • Company Events
  • Complimentary cosmetic services
  • Deep discounts on high-end products and Aesthetic services