Mortgage Operations Quality Manager
1 week ago
Triad Financial Services is a leading provider of financial services and solutions, serving clients nationwide. We are seeking a highly motivated and skilled Mortgage Ops Quality Manager to join our growing team. This position is located in our Jacksonville, FL headquarters as a full time position with a base salary range of $74K to $81K with bonus, depending on skill-set, experience and job fit.
We offer a strong benefits program that includes 3 weeks of PTO, 401k w/corp matching, health/dental benefits available on Day 1, tuition reimbursement, long-short term disability programs and more
Essential Functions of the position:
- Direct, coach and mentor Quality Analysts in Servicing, Originations departments.
- Develop audits based on risks working with the various Servicing and Originations Departments.
- Complete audits as part of the audit schedule and provide back up support to the Quality Analyst.
- Work with the Training team and Procedure Writers when audits uncover deficiencies in procedures and or updates to a process causing the need to update or create new procedures.
- Monitor quality results and communicate trends to the lines of business.
- Collaborate with the leadership of Triad to identify new audits that need to be implemented.
- Develop systems to monitor and ensure Quality Analyst are performing their responsibilities and meeting goals.
- Respond to all disputes by the lines of business, monitor overturn percentages for KPI’s and possible training needed by the Quality Analyst.
Minimum Qualifications we want to see from you:
· 5+ years in a management role within a corporate environment.
· Strong organization, time management, delegation skills.
· Proven experience setting and achieving productivity goals.
· Mortgage loan Servicing and or Originations experience is a big plus.
· Effective communication with all levels of the organization, both written/verbal
· Proficient in MS Word/Excel/PowerPoint.
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