Mortgage Operations Quality Manager

1 week ago


Jacksonville, United States Triad Financial Services, Inc. Full time
Job DescriptionJob Description

Triad Financial Services is a leading provider of financial services and solutions, serving clients nationwide. We are seeking a highly motivated and skilled Mortgage Ops Quality Manager to join our growing team. This position is located in our Jacksonville, FL headquarters as a full time position with a base salary range of $74K to $81K with bonus, depending on skill-set, experience and job fit.

We offer a strong benefits program that includes 3 weeks of PTO, 401k w/corp matching, health/dental benefits available on Day 1, tuition reimbursement, long-short term disability programs and more

Essential Functions of the position:

  • Direct, coach and mentor Quality Analysts in Servicing, Originations departments.
  • Develop audits based on risks working with the various Servicing and Originations Departments.
  • Complete audits as part of the audit schedule and provide back up support to the Quality Analyst.
  • Work with the Training team and Procedure Writers when audits uncover deficiencies in procedures and or updates to a process causing the need to update or create new procedures.
  • Monitor quality results and communicate trends to the lines of business.
  • Collaborate with the leadership of Triad to identify new audits that need to be implemented.
  • Develop systems to monitor and ensure Quality Analyst are performing their responsibilities and meeting goals.
  • Respond to all disputes by the lines of business, monitor overturn percentages for KPI’s and possible training needed by the Quality Analyst.

Minimum Qualifications we want to see from you:

· 5+ years in a management role within a corporate environment.

· Strong organization, time management, delegation skills.

· Proven experience setting and achieving productivity goals.

· Mortgage loan Servicing and or Originations experience is a big plus.

· Effective communication with all levels of the organization, both written/verbal

· Proficient in MS Word/Excel/PowerPoint.



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