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Hotel Front Desk Receptionist

1 month ago

Walton, United States Hampton Inn Richwood, KY Full time
Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply todayCompensation:

$13 - $14 hourly

Responsibilities:
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Communicate with housekeeping to make sure guest rooms are ready
  • Handle customer complaints as necessary
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Qualifications:
  • High school diploma, GED, or equivalent
  • Working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About Company

This hotel is the newest prototype for Hampton Inn. Just over three years old, this modern hotel attracts people from all over the country. We run high occupancy and have great guest reviews on all review sites. Work for a locally owned franchise that is rapidly growing. Plenty of opportunities for growth.