Director, Operations
3 months ago
About Us:
Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.
For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology not normally used in a non-profit environment such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done.
Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A
Summary: The 32BJ Legal Services Fund provides comprehensive legal advice and representation to eligible 32BJ members and their dependents. The Director of Operations and Strategy (Legal Services) will play a crucial role in enhancing the administrative functions of the Legal Fund. This role involves hands-on management and analysis of business processes to identify opportunities for improvement and automation. The ideal candidate will possess a blend of strategic vision and technical expertise, collaborating effectively with internal teams and stakeholders to implement innovative solutions.
Principal Duties and Responsibilities:- Conduct thorough assessments and evaluations of the Legal Fund’s administrative practices, partnering closely with team members to identify areas for enhancement.
- Lead strategic initiatives from inception to execution, developing detailed work plans and deliverables aimed at optimizing operational functions. Propose and implement innovative technological solutions, managing cross-functional teams to ensure successful project completion.
- Create comprehensive change management plans for all projects, encompassing analysis, strategy, implementation, training, and launch phases.
- Develop and maintain short- and long-term strategic roadmaps in collaboration with project management teams, ensuring alignment with the Fund’s overall strategy.
- Foster collaborative relationships with internal and external stakeholders, including Executive Office members, senior staff, trustees, legal teams, union representatives, and consultants.
- Guide the Legal Fund team through effective implementation processes, ensuring thorough requirements gathering and a clear understanding of the project environment and expectations.
- Develop and present Proof of Concept prototypes and targeted presentations that meet the Legal Fund’s objectives and standards.
- Oversee the execution of implementation projects, adhering to professional project management standards and best practices.
- Manage the development of comprehensive test plans for all technical solutions, including custom development work.
- Drive the Fund’s operations across key areas: Strategic Planning, Financial Management, Vendor Management, Customer Management, Technology Management, and Data Analytics.
- Minimum of 5 years of management experience in a professional services or legal services organization.
- Willingness to supervise and move individuals and teams to accountability and success in a fast-paced environment
- Proven experience in business process analysis, workflow design, and future business process development.
- Strong analytical skills with the ability to manage change effectively in dynamic environments.
- Demonstrated ability to prioritize and manage multiple competing priorities effectively.
- Experience planning and leading large-scale meetings with diverse audiences including executives, IT leaders, and end-users.
- Strong team orientation and a collaborative management style.
- Hands-on experience with MS Dynamics and analytics dashboards is advantageous.
- Excellent MS Office skills, including proficiency in Visio, PowerPoint, and MS Project. Experience with Qlikview or similar software is a plus.
- Strong understanding of UI design and systems integration.
- Detail-oriented with exceptional organizational, presentation, critical and analytical thinking, communication, and problem-solving skills.
- Ability to leverage technological tools to solve administrative challenges and improve operational efficiency.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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