Integration Consultant Lead

2 months ago

Chicago, United States Cayuse Full time
Job DescriptionJob Description

The exciting world of scientific research is fueled by people with a passion for solving complex problems. At Cayuse, we are committed to our customers' success by empowering organizations to conduct globally connected research that advances their impact on science, discovery and society. We build on that commitment with proven, integrated and easy-to-use technology that delivers exceptional value, and world class service and support that accelerates outcomes.

But we are more than just an empowering platform powered by advanced technologies. We are a collaboration of exceptional, highly skilled people with multi-disciplinary expertise, and are building our team to support our ambitious growth plans. Cayuse's foundational strength comes from our customer and employee focused values and commitment to industry-leading solutions. It's an exciting time to become a key member of our growing team.

The Integration Consultant guides customers through an analysis of their systems and procedures while developing and overseeing the integration plan, ensuring the Cayuse Research Platform & modules are operating efficiently and effectively with the customer's systems of record.

Responsibilities

  • Lead customer conversations to ensure customers understand the capabilities of the Cayuse Research Platform.
    • Define and design the functional requirements to successfully integrate customers' source information systems with the Cayuse suite
    • Delivers functional design, specifications through to testing plans for SSO/HRC/API and batch integration solutions
    • Work directly with customers to develop technical implementation plans ensuring data & integration requirements are documented.
    • Provide technical leadership and guidance to the project teams
    • Consistent use of Cayuse project methodology to facilitate efficient focus sessions across both project teams
  • Develop specifications for interfacing solutions to an institution's ERP, CRM, Analytics and 3rd party systems.
  • Function as technical expert for Cayuse Sales team in scoping and estimating integration projects for prospects (standard platform and non-standard custom).
    • Provide technical solution overviews, solution architecture diagrams and mapping tools and resources as required during sales process to demonstrate Cayuse/Customer integration system points.
  • Advise customers on API tools and scripts.
  • Facilitate knowledge transfer and educate clients on managing interfaces to and from a SaaS platform.
  • Track issues and risks, communicate status and escalate concerns to project management.
  • Identify and clarify issues while working collaboratively with customers and the Customer Delivery Team to define and execute solutions.
  • Partner with Product Management to address technical escalations and procedural questions from customers regarding data integrations.
  • Act as customer advocate when making enhancement requests to Product Management and assist in determining which issues have the greatest impact on our customers.
  • Work with Marketing, Sales, Product Management to prepare new or enhance existing documentation and collateral.
  • Provide front-line technical support to customers migrating data as well as implementing integrations.
  • Fostering relationships with the sales organization for new customers.

Qualifications

  • 3-5 years experience defining customer-facing software implementation projects, with a preference for experience on projects featuring system integrations.
  • Prior experience with Batch and API integrations, web services and data modeling is required.
  • Background in systems/database systems and scripting.
  • Familiarity with integration platforms as a service (Informatica, MuleSoft) a plus
  • Project experience in a technical role on one or more ERP implementation projects using API tools (Banner, Workday, PeopleSoft). .
  • Demonstrated experience with web service technologies (REST, JSON, Web Sockets, SOAP, etc).
  • Familiar with Swagger hub and other API documentation tools.
  • Ability to construct basic queries in SQL.
  • Ability to make API calls using Postman or command line tools.
  • Exhibit exceptional technical problem-solving skills with the ability to work independently or in a team-oriented manner.
  • Exceptional communication skills (written and oral) to convey the technical solutions to stakeholders.
  • Prior experience working with technical and non-technical colleagues.
  • Bachelor's degree from an accredited educational institution is required.
  • Energetic, curious, resourceful, highly creative and self-motivated.
  • Able to thrive in a fast-moving and sometimes ambiguous environment.
  • Excellent ability to bring a sense of customer-focus and professional ethics to all things.

Some Key Details:

  • This position will report to our Customer Delivery Organization
  • This is a security sensitive position and requires a background check and will need to adhere to the Cayuse Information Security Management System.
  • Travel to customer sites as needed (3-5 trips/year)

Benefits

  • Competitive Medial Benefits (PPO + HSA available)
  • Vision, Dental, Short-Term Disability fully covered by Cayuse
  • Unlimited PTO + Holidays + Flexible Work Schedule
  • Remote Work Stipend
  • Equal Paid Parental Leave
  • 401k with Employer Matching
  • Quarterly Wellness Reimbursement
  • Remote Work Environment, supporting the Ultimate Employee Experience

Cayuse does not accept agency resumes. Please do not forward resumes to our jobs alias or any Cayuse employees. Cayuse is not responsible for any fees related to unsolicited resumes.

Our culture is one of inclusion and belonging where everyone feels respected, treated justly, supported and nourished. We all share responsibility for creating and sustaining a work environment where differences are celebrated and we are empowered to strive for excellence. We're proud to be an equal opportunity employer and actively seek to recruit, develop, and retain a diverse and talented workforce.

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