Service Delivery Manager

4 weeks ago


Irving, United States Siri InfoSolutions Inc Full time
Job DescriptionJob Description

Position:

Title: Service Delivery Manager

Duration: Fulltime Permanent Hire
Location: Irving, TX

Job Description

  • Proven experience in a managerial or leadership role within the field services or onsite IT support domain.
  • Strong background in IT service management, including incident, problem, and change management processes.
  • Demonstrated ability to manage and coordinate onsite technical support teams effectively.
  • Proficiency in resource allocation, scheduling, and workflow management to ensure timely and efficient service delivery.
  • Excellent communication and interpersonal skills to liaise with clients, stakeholders, and internal teams.
  • In-depth understanding of IT infrastructure, hardware, and software systems commonly deployed in field service environments.
  • Familiarity with industry-standard tools and technologies used for remote support and troubleshooting.
  • Experience in implementing and maintaining service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve service quality.
  • Proven track record in driving continuous improvement initiatives and optimizing operational processes.
  • Strong problem-solving skills and the ability to make decisions under pressure in dynamic environments.
  • Relevant certifications such as ITIL (Information Technology Infrastructure Library) or PMP (Project Management Professional) may be advantageous.


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