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Call Center Representative

3 months ago

Houston, United States Elle Seller Full time
Job DescriptionJob Description

The Call Center Representative will be responsible for handling inbound and outbound calls to assist customers with inquiries, provide information, and resolve issues. This role requires excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.

Salary: 

$950 - $1250 /week

Job Type

Full-time

Location: Houston, TX

THIS WILL BE AN OFFICE JOB AND CANDIDATES MUST WORK IN THE OFFICE WITHIN THE NEXT 3 WEEKS

Responsibilities:

  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Provide information about products and services, answer questions, and resolve customer issues.
  • Maintain accurate and detailed records of customer interactions.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
  • Escalate complex issues to the appropriate department or supervisor when necessary.
  • Meet or exceed performance targets and call handling metrics.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.
  • Collaborate with team members and other departments to improve customer service.

Requirements

  • High school diploma or equivalent; additional training or certification in customer service is a plus.
  • Previous experience in a call center or customer service role preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to think on your feet.
  • Proficiency in using call center software and other computer applications.
  • Ability to handle high call volumes and work under pressure.
  • Customer-centric attitude with a friendly and professional demeanor.
  • Strong organizational and time management skills.

Benefits:

  • Competitive entry-level salary.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for career advancement and professional development.
  • Retirement savings plan with company match.

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