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Quality, Performance, and Compliance Manager

3 months ago

Royal Oak, United States Lighthouse Full time $52,000
Job DescriptionJob Description

Title: Quality, Performance, and Compliance Manager

About Lighthouse

Lighthouse MI is a growing non-profit, established in 2019 when Lighthouse of Oakland County and South Oakland Shelter joined forces to offer a stronger collective response to poverty in our Metro Detroit community. With over 80 years of combined experience, Lighthouse serves as a beacon of hope to our neighbors who need it most by offering assistance with emergency basic needs alongside housing programs and supportive services designed to support long-term economic stability. Lighthouse owns and operates Spero Housing Group, a subsidiary non-profit dedicated specifically to developing and operating high quality affordable and supportive housing for persons of low and moderate income, as well as HandUp, a community and crowdfunding platform serving 100+ homeless service agencies and their clients across the United States.

Position Summary

The Quality, Performance, and Compliance Manager plays a critical role in primarily supporting the Runaway and Homeless Youth (RHY) department in ensuring the highest standards of program quality and performance while maintaining compliance with licensing and funding requirements. This position will play a leadership role within the department and broader agency in key strategic focus areas, including data management, program evaluation, and continuous performance monitoring. The role will also collaborate with the local Continuum of Care (CoC) and provide support for local and regional planning efforts aimed at preventing and ending youth homelessness, including the Youth Homelessness System Improvement initiative.

Data Management & Reporting:

  • Work alongside program leadership to oversee the collection, analysis, and maintenance of data related to program performance, client outcomes, and service delivery.

  • Generate routine and ad-hoc reports for internal and external stakeholders, including funders, to inform decision-making and demonstrate program impact.

  • Manage standards for and compliance with data completeness, quality, and data management best practices.

  • Work with the Director and program managers to develop and implement strategies to enhance program quality, performance, and compliance across the department.

  • Maintain a strong working understanding of the local Homeless Information Management System (HMIS), including technical capabilities, effective use, and relevant policies and standards.

  • Participate in and lead, where appropriate, internal and external workgroups related to data management standards, including the use of HMIS.

Program Evaluation & Continuous Quality Improvement:

  • Assist in the development and implementation of program evaluation and data collection plans to define success and measure program activities and effectiveness.

  • Maintain and review program dashboards with program leadership to monitor progress and trends for key performance indicators.

  • Collaborate with program staff to identify areas for improvement and develop strategies to continuously improve service delivery and client outcomes.

  • Collaborate with and lead, where appropriate, cross-functional teams to share best practices and integrate continuous quality improvement strategies across the organization.

  • Stay up-to-date on best practices in the field and provide recommendations on policies, practices, and performance improvement initiatives.

Compliance Monitoring:

  • Work with the Director and program managers to monitor and ensure compliance with all relevant licensing and funding requirements, including federal, state, and local regulations.

  • Maintain strong working knowledge of applicable funding guidelines and Child Caring Institution (CCI) licensing requirements, and facilitate quarterly compliance monitoring.

  • Conduct regular audits and reviews of program activities and documentation to ensure adherence to standards and guidelines.

  • Assist with preparation for funder and regulatory audits and monitoring visits.

  • As assigned, serve as a liaison with regulatory agencies and funders, ensuring timely submission of reports and other requests for information.

Collaboration with Continuum of Care & Related Initiatives:

  • Serve as an HMIS agency administrator to ensure alignment with local CoC requirements and disseminate HMIS best practices to Lighthouse staff.

  • Work closely with the local Continuum of Care (CoC) to align RHY program data collection and reporting efforts with broader community standards and goals.

  • Provide data support for local planning efforts to prevent and end youth homelessness, including the regional Youth Homelessness System Improvement (YHSI) initiative.

  • Participate in CoC and YHSI meetings and planning sessions, representing RHY initiatives and contributing to local and regional strategies to address youth homelessness.

Training & Technical Assistance:

  • Work with program leadership to provide training and technical assistance to program staff on data collection, performance monitoring, and compliance-related matters.

  • Develop resources and tools to support staff in maintaining high standards of quality, performance, and compliance.

General Responsibilities:

  • Serve as an active member of the Lighthouse team, including attending Lighthouse staff meetings, leadership meetings, and events and promoting inter-agency collaboration.

  • Implement and enforce agency and office policies and values to maintain a safe, client-centered, and inclusive environment for clients, volunteers, and staff.

  • Perform other related duties as assigned.

Minimum Qualifications

  • Lived or professional experience working with people experiencing homelessness or extreme poverty levels in the US.

  • Bachelor’s degree from a 4-year accredited college or university in a related field or four years of relevant professional experience.

  • 5+ years’ experience in a role directly or indirectly related to human/social services project management, compliance, program evaluation, and/or data analysis.

  • 2+ years’ experience in program or project management.

  • Knowledge and understanding of the key elements of the homeless response system, including the Continuum of Care, Coordinated Entry, and HMIS.

  • Proficient with Microsoft Office Suite and Google Apps

  • Strong organizational and communication skills

  • Strong conflict resolution skills

  • An appetite for innovation and creative problem-solving

  • Ability to work occasional evenings and weekends

  • Reliable transportation

Preferred Qualifications

  • Lived or professional experience working with people experiencing homelessness or extreme poverty levels in the US.

  • Master’s degree from a 4-year accredited college or university in a related field.

  • 6+ years’ experience in a role directly or indirectly related to human/social services and/or project management.

  • Knowledge of the social services landscape in Oakland County and surrounding areas

  • Experience working within systems or services directly related to youth homelessness.

  • Experience as an HMIS user or administrator

  • Proven ability to work effectively with racially and ethnically diverse clients and teams

  • Ability to build consensus and resolve conflict; willingness to have difficult conversations.

  • Exceptional communication ability, both written and oral.

  • Ability to listen and accept feedback constructively.

  • Possess high emotional intelligence skills.

  • Unwavering personal integrity.

  • Ability to lead in a fast-paced, demanding, constantly changing environment


Excellent benefit package including medical, dental, vision, life, matching 401(k), and more.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Lighthouse is an equal opportunity employer, and does not discriminate against any qualified individual based on race, creed, religion, national origin, color, status as a veteran, gender or gender identity, sex, age, sexual preference or orientation, marital status, disability, income, weight, or any other basis prohibited by law.

Applicants should submit a cover letter and resume online via JobScore.

Applications will be accepted on a rolling basis, until the position is filled.

No phone or e-mail inquiries, please.