Assistant General Manager

2 weeks ago


Round Lake, United States Crunch Fitness - Round Lake Beach Full time
Job DescriptionJob DescriptionJob Description:The Assistant Manager will support the General Manager in all aspects of the operations. He/She will demonstrate an aptitude and command of all company wide policies and initiatives to ensure the integrity of the Crunch brand. You will learn following in a span of 6 months making you eligible for a GM position after you can demonstrate you have a firm handle over the following skills listed below. Focus will be on 1 category per month.

Administration


  • Demonstrate a working knowledge of all brand standard operating procedures and policies that pertain to the club.
  • Communicate and implement club policies and procedures to employees.
  • Encourage staff to work as a team and be productive.
  • Illustrate an ability to make decisions.
  • Recruit and hire the highest possible caliber of staff.
Sales/Revenue Management


  • Demonstrate the ability to lead, motivate, and manage team.
  • Achieve desired sales goals.
  • Achieve desired revenue goals thru the leadership and motivation of employees.
  • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
  • Ensure that Team maintains proper tracking forms and the daily leads.
  • Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
  • Ensure ongoing prospecting and generation of new prospective members.
  • Review sales-related written communication such as proposal, letters and promotional pieces for effectiveness, spelling, accuracy and distribution
  • Ensure that the staff has a high level of knowledge about the clubs programs, facilities and equipment.
  • Emphasize importance of staff involvement in the community and neighborhood businesses.

Operations


  • Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, Information Technology.
  • Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
  • Ensure the club meets standards for cleanliness, maintenance, safety, and security.
  • Conduct weekly detailed inspection of the club with the Maintenance Manager utilizing cleaning checklist and forward information to staff.
  • Ensure visible maintenance items are repaired promptly, proper signage is posted and if possible out of service equipment removed from the floor.
  • Reinforce to staff the cleanliness is everyones responsibility, not just the maintenance staff.
  • Ensure proper inventory of maintenance parts.
  • Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log and cleaning checklist.
  • Assist in the processing/submission and approval of payroll.

Leadership/Motivation


  • Serve as a role model for employees.
  • Communicate effectively by holding weekly and individual meeting with all key club personnel.
  • Provide an inspirational environment that welcomes honest feed back from employees and takes action to ensure a quality, working environment.
  • Oversee, support, direct and develop department heads.

Measurement Standards


  • Successful management of all financial budgetary goals.
  • Ensure standards of clubs cleanliness and customer service excellence.
  • Demonstrate professionalism by leading by example.
  • Membership retention.
  • Timely completion of assigned tasks and projects.
  • Follow all policies and procedures.

Mandatory availability for this position:

4:45 AM - 10:45 AM MON-FRI, 6:45AM - 1:45PM SAT-SUN
OR
4:00 PM - 10:30 PM MON-FRI, 1:30 PM - 8:30 PM SAT-SUN

Fixed schedule 6 days a week.




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