Assistant General Manager

4 weeks ago

Lake Elmo, United States D-BAT Lake Elmo Full time
Job DescriptionJob Description

or over 20 years, D-BAT has impacted the playing careers of thousands of ballplayers and today is the largest network of training facilities in the country. At D-BAT, it is our mission to provide a quality teaching environment with quality instruction to enhance the baseball experience for players at all levels from little league through the pros.

Benefits:

   •    Medical, Dental, Vision coverage
   •    Competitive pay with bonus opportunity
   •    Paid Time Off ("PTO") with competitive accrual rate

About the Role:

The Assistant General Manager (AGM) role is a full-time position that works in coordination with the General Manager and Guest Service Representatives in a center. The AGM will help ensure our guest service and relationship-based culture is upheld along with following and executing our operational systems that ensure an impactful business.

The AGM will also be a point person for guests to contact and be the face of our facilities. It's a AGM’s desire to ensure our guest experience is held to the expected standards in and outside the facility and to oversee the systems and processes that are implemented on a daily basis.

The ideal candidate is someone looking to grow their career in the sports business field in sales, operations, and leadership. This position will require retail hours including nights and weekends. Facilities are open until 9:00pm during the week and every Saturday and Sunday.

Job Functions:
   •    Drive Revenue in the Door
   ◦    Support the General Manager with identifying, prioritizing, and solidifying key partnerships with organizations to gain access to target customers.
   •    Lead by Example
   ◦    Be and live the culture of our organization
   ◦    Follow the process and procedures for Guest Service Representatives
   ◦    Run and maintain the front of the house (Sales / Guest Services)
   ▪    Turn Prospects into Customers
   ▪    Listen and understand Customer needs and match needs to service offerings
   ▪    Grow Revenue with Existing Customers
   ▪    Retain Existing Customers
   •    Directly ensure that we provide an inviting atmosphere for our customers
   •    Perform opening and closing procedures that ensure the facility is in position to succeed each day
   •    Execute daily operating checklists to ensure we fulfill our mission of operating with excellence
   •    Work with the General Manager and Representatives to ensure sales pitches, scripts and expectations are being followed (sales-based culture)
   •    Develop and implement plans to grow specific revenue streams that you will be responsible for

Qualifications and Skills:

Experience Fit:

   •    Sales and Guest Service experience is a plus (see job functions above to be able to evaluate ability to do job functions)
   •    Experience in managing or leading teams
   •    Strong track record of building strong and trusting relationships
   •    College degree preferred

Culture Fit:

   •    Passion for baseball, softball and sports that is contagious
   •    Positive attitude, high character, relationship builder and a team player
   •    Desire to follow our specific educational and training program
   •    Willingness to learn: an individual that is teachable, coachable, moldable, and a continuous learner

Communication and Technological Skills:

   •    Excellent written and verbal communication skills
   •    Ability to detail and follow-up with customers, co-workers, and supervisors
   •    Communicate effectively the mission, values and vision of our company
   •    Knowledge on multiple technological platforms such as Excel, Word, etc.
   •    Ability to use technology to help the company become more efficient and effective

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