Patient Access Representative

4 weeks ago

Lewiston, United States Catalyst Medical Group LLC Full time
Job DescriptionJob DescriptionDescription:

The Patient Access Representative acts as a first point of contact to all customers. Organizes and facilitates clerical administrative duties of department. Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling administrative and/or data entry duties as they relate to department. Responsible for patient chart maintenance and communication with physician’s offices as needed and requested. Duties listed below may vary depending on departmental needs or in some department areas may not be applicable at all.


Patient Access Representative I (Call Center)

1. Contacts/greets and communicates with customers. Responsible for answering telephone calls, retrieving, and responding to voicemail messages. Directs all information to appropriate individual. Orients patients to the department with direction and instructions.

2. Performs a variety of scheduling tasks, not limited to scheduling patients for initial and follow up appointments. Tracks no-shows and documents in appropriate system.

3. Performs a variety of registration duties, not limited to providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordinator and/or financial responsibility. Completes daily data entry and scanning of patient registration information.

4. Ensures accuracy of patient demographics at every encounter and updates information as applicable.

5. Collects co-pays and payments required for procedures. Completes and submits daily deposits and/or billing as applicable.

6. In accordance with HIPPA, completes patient chart process and maintains with appropriate information. Communicates with applicable insurance carriers, hospital billing, and workman’s compensation for authorization updates.

7. Views email on a daily basis and provides supervisor with appropriate information and memorandums.

8. Other duties as assigned


Patient Access Representative II

1. Completed requirements for Patient Access Representative I (Call Center) as listed above

2. Completed requirements for Patient Access Representative I (Front Desk)

3. Understanding of multiple departments and floats to provide coverage as needed

4. Asist with training of new hires

Requirements:

General: Performance Expectations

1. Responsible – works well independently as well as on a team, in a safe and appropriate manner. Demonstrates both problem-solving and problem-prevention skills in a timely manner.

2. Sensitive - displays sensitivity to the needs of patients, providers, and co-workers. Demonstrates good communications skills and empathy.

3. Timely - recognizes time as a patients’ most valuable resource and responds promptly to patients' and co-workers' needs. Shows initiative and dependability.

4. Accurate - works carefully and precisely, with attention to detail.

5. Coordinated - organizes and delivers service in the proper order. Displays good organization skills and utilizes resources wisely.

6. Thorough - meets all the requirements of his/her position. Is able to evaluate and follow up on his/her services.


Required

· High school diploma or GED

· Exceptional customer service skills

· Strong ethical and moral character preferences

· Language skills adequate for high-level written, interpersonal, and telephone communications in American English

  • Patient Access Specialist

    2 weeks ago

    Lewiston, United States Ensemble Health Partners Full time

    ENTRY LEVEL CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position is an onsite role, and candidates must be able to work on-site at St. Mary's Regional Medical Center in Lewiston, ME. We are hiring for the following: Full Time Part Time PRN ShiftsThe Opportunity: The...

  • Patient Access Specialist

    6 days ago

    Lewiston, United States Ensemble Health Partners Full time

    ENTRY LEVEL CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position is an onsite role, and candidates must be able to work on-site at St. Mary's Regional Medical Center in Lewiston, ME. We are hiring for the following: Full Time Part Time PRN ShiftsThe Opportunity: The...

  • Patient Access Specialist

    3 months ago

    Lewiston, United States Ensemble Health Partners Full time

    *ENTRY LEVEL CAREER OPPORTUNITY OFFERING:** Bonus Incentives* Paid Certifications* Tuition Reimbursement* Comprehensive Benefits* Career Advancement*\*\*\*This position is an onsite role, and candidates must be able to work on-site at St. Mary's Regional Medical Center in Lewiston, ME. We are hiring for the following:** Full Time* Part Time* PRN Shifts*The...

  • Patient Access Specialist

    3 months ago

    Lewiston, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Position Summary: Reporting directly to the Patient Access Manager, the Patient Access Specialist performs patient admitting and registration activities in accordance with established hospital and...

  • Patient Access Specialist

    2 months ago

    Lewiston, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Position Summary: Reporting directly to the Patient Access Manager, the Patient Access Specialist performs patient admitting and registration activities in accordance with established hospital and...

  • Patient Access Coordinator

    2 days ago

    Lewiston, New York, United States Catholic Health Service Full time

    Job SummaryCatholic Health Service is seeking a highly motivated and detail-oriented Patient Access Specialist to join our team. As a Patient Access Specialist, you will be the front line liaison with customers, including patients, physicians, and other hospital departments, to provide access to our hospital system.Key ResponsibilitiesRegister patients for...

  • Patient Access Coordinator

    2 days ago

    Lewiston, New York, United States Catholic Health Service Full time

    Job SummaryCatholic Health Service is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will be the front line liaison with customers, including patients, physicians, and other hospital departments, to provide access to our hospital system.Key ResponsibilitiesRegister patients for all in and out patient...

  • Patient Access Specialist MSMH

    1 month ago

    Lewiston, United States Catholic Health Service Full time

    Salary: 17.58-26.38 USDFacility: Mount St. Mary's HospitalShift: Shift 2Status: Per Diem FTE: 0.100000Bargaining Unit: ACE AssociatesExempt from Overtime: Exempt: NoWork Schedule: VariedHours: Varied 7a-3p, 3p-11p 11p-7a weekend and holiday coverage Summary:The Patient Access Specialist is the front line Hospital System liaison with customers, i.e.;...

  • Patient Access Specialist MSMH

    2 weeks ago

    Lewiston, United States Catholic Health Service Full time

    Salary: 17.58-26.38 USDFacility: Mount St. Mary's HospitalShift: Shift 1Status: Full Time FTE: 1.000000Bargaining Unit: ACE AssociatesExempt from Overtime: Exempt: NoWork Schedule: Days with Weekend and Holiday RotationHours: Varied start times from 6a-11a The Patient Access Specialist is the front line Hospital System liaison with customers, i.e.; patients,...

  • Patient Access Specialist MSMH

    1 month ago

    Lewiston, United States Catholic Health Service Full time

    Salary: 17.58-26.38 USD Facility: Mount St. Mary's Hospital Shift: Shift 2 Status: Per Diem FTE: 0.100000 Bargaining Unit: ACE Associates Exempt from Overtime: Exempt: No Work Schedule: Varied Hours: Varied 7a-3p, 3p-11p 11p-7a weekend and holiday coverage Summary: The Patient Access Specialist is the front line Hospital System liaison with customers, i.e.;...

  • Patient Access Specialist MSMH

    2 weeks ago

    Lewiston, United States Catholic Health Service Full time

    Salary: 17.58-26.38 USD Facility: Mount St. Mary's Hospital Shift: Shift 1 Status: Full Time FTE: 1.000000 Bargaining Unit: ACE Associates Exempt from Overtime: Exempt: No Work Schedule: Days with Weekend and Holiday Rotation Hours: Varied start times from 6a-11a The Patient Access Specialist is the front line Hospital System liaison with customers, i.e.;...

  • Patient Access Specialist

    5 days ago

    Lewiston, ME, United States Ensemble Health Partners Full time

    ENTRY LEVEL CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement These positions are onsite and candidates must be able to work on-site at St. Mary's Regional Medical Center in Lewiston, ME. We are not offering relocation for this position. Available Shift: Full Time : 40 hours:...

  • Patient Service Representative

    3 months ago

    Lewiston, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Patient Service Representative

    3 days ago

    Lewiston, Maine, United States Central Maine Medical Center Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Central Maine Medical Center. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our healthcare services by coordinating patient scheduling, financial clearance, and other administrative...

  • Patient Service Representative

    3 months ago

    Lewiston, United States Central Maine Medical Center Full time

    Serves as the champion of the patient experience. Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves; ?i. Greet people with a smile, friendly eye contact and say helloii. Take people where they are Patient, Representative, Service, Healthcare

  • Patient Accounts Representative

    2 weeks ago

    Lewiston, United States Catalyst Medical Group LLC Full time $34,000 - $45,000

    Job DescriptionJob DescriptionDescription:General: Performance ExpectationsResponsible - works independently, in a safe and appropriate manner. Demonstrates both problem-solving and problem-prevention skills.Sensitive - displays sensitivity to the needs of patients and co-workers. Demonstrates good communications skills and empathy.Timely - recognizes time...

  • Patient Service Representative

    2 weeks ago

    Lewiston, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Urology office!This is a Full Time, benefits eligible position on theThis position pays $20 per hour! The...

  • Patient Service Representative

    2 months ago

    Lewiston, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Physical Therapy office!This is a Full Time, benefits eligible positionThis position pays $20 per hour! The...

  • Patient Services Representative

    2 weeks ago

    Lewiston, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Patient Services Representative to join our Primary Care team!This is a Full Time, benefits eligible positionThis position pays $20 per hour! The position of Patient...

  • Patient Service Representative

    3 weeks ago

    Lewiston, United States Androscoggin Home Healthcare + Hospice Full time

    Title: Patient Service Representative, Lewiston What You’ll Do: Collaborate with referral partners to secure all required information to allow for timely coordination and delivery of services to patients referred. Function as a Subject Matter Expert (SME) on policies, procedures, and requirements for all service lines. Leverage all available resources to...