Aquatics Service Agent Lead
3 weeks ago
Join our Boar's Head Sports Club team this summer season at our brand-new Aquatics complex
The Lead Aquatic Service Agent is responsible for leading Aquatics Service Agent team and the overall guest experience. Provide exceptional hospitality to members and guests through check-in process, maintaining pool deck cleanliness and guest engagement.
ESSENTIAL JOB FUNCTIONS
- Meet with the Aquatics Supervisor as needed to discuss scheduling, supplies needed, training sessions, teambuilding activities and other related issues.
- Provide support to Aquatics Service Agents in absence of Aquatics Supervisor.
- Work with the Food and Beverage staff to stock and maintain Sports Club pool cabanas.
- Oversee function of lane reservations and member pool usage.
- Address service recovery issues at time of incident and follow up with Supervisor and additional managers as needed.
- Act as a leader for the Aquatics Service Agent staff both by demonstration and instruction.
- Help cover all special events, including holidays.
- Maintain Forbes Travel Guide and 4 Diamond Service Expectations at all times.
Job Posted by ApplicantPro
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