Customer Onboarding Specialist

4 weeks ago

Austin, United States Subsplash Full time
Job DescriptionJob Description

Customer Onboarding Specialist I

About Subsplash

Based in Seattle, Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we've pioneered the market with the first ever church mobile app. Since then, we've been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.

Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don't take our word for it—head to Glassdoor and see for yourself

About the Team

The Platform Support Team is a growing group of technically-inclined team members working to help clients learn and make the most of the Subsplash Platform. The secret to this team's success is its wide array of skills. There are tech gurus, customer service geniuses, operations wizards, and amazing writers, all of whom contribute something unique to the team. If you like learning, teaching, technology, and animated GIFs, then you will fit right in

About the Role

As the Onboarding Specialist, you will report to the Onboarding Manager. The Onboarding Specialist welcomes the client post-sale and curates the onboarding experience to optimize client retention, maximum adoption of services and delivering delight. You will excel in teaching the client how to use Subsplash tools, understand our diverse services and usher them through the process to realize their value.

Your Priorities

  • Providing tailored services for paid implementation clients including but not limited to consulting, building and graphic design
  • Providing clients with creative direction and solutions to problems via tickets and phone calls and screen sharing
  • Working closely with the client to curate their onboarding journey and see that apps pass internal review in six weeks or less from signup
  • Reviewing client apps for quality assurance
  • Working with your team on new projects and ideas to better the client experience
  • Troubleshooting complex issues

You Are...

  • A Skilled Communicator: You're a strong writer and comfortable on the phone
  • A Subsplash Platform expert: including all areas related to onboarding for the App, Giving, SnapPages, and future products.
  • Technical: You enjoy learning about new technology and understanding how things work. You can build a Subsplash app that will pass review in under one hour and translate a client's previous website into a SnapPages site within 3 hours.
  • A Problem Solver: You're a critical thinker by nature and love solving puzzles
  • Empathetic: Helping other people makes you happy
  • A Good Teacher: You can make complex concepts seem simple
  • An Awesome Human Being: You exemplify humility, innovation, and excellence. You do great work and continuously strive to improve and grow

Qualifications

  • 2 years of customer service experience
  • Experience using systems like Zendesk, JIRA, Asana, and Google Apps

Bonus Qualifications

  • Basic coding knowledge
  • Experience with Photoshop and/or other image manipulation and design programs

Compensation

  • The salary for this role is between $50-55,000/yr.

Benefits

Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, 401k Matching, Culture Building Events

This position is classified as Full-time/Non-Exempt and therefore is eligible for overtime pay.

Note: Employment with Subsplash is contingent upon satisfactory proof of employee's right to work in the U.S., as required by law and upon completion of a basic background check and; Employment with Subsplash is considered "at will," meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.

Subsplash is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability or genetic information.

#LI-Remote

  • Onboarding Specialist

    3 weeks ago

    Austin, United States ePayPolicy Full time

    Job DescriptionJob DescriptionePayPolicy offers easier payment tools, built for insurance. ePayPolicy's products bring insurance payments up to speed for agencies, carriers, MGAs, and PFCs, with secure online payment pages, automated check processing, and payables reconciliation. 6,500+ insurance companies trust ePayPolicy and our expert, live support...

  • Onboarding Specialist

    2 weeks ago

    Austin, Texas, United States ePayPolicy Full time

    Join our team as an Onboarding Specialist at ePayPolicy!ePayPolicy is a leading provider of streamlined payment solutions designed specifically for the insurance industry. With a focus on enhancing the payment processes for agencies, carriers, MGAs, and PFCs, our secure online payment pages, automated check processing, and payables reconciliation services...

  • Fondue Customer Onboarding Specialist Ii

    2 weeks ago

    Austin, United States Postscript Full time

    Postscript is redefining marketing for ecommerce companies. By introducing SMS as an entirely new channel for ecommerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Greylock, Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a...

  • Onboarding Specialist

    2 weeks ago

    Austin, Texas, United States Goodwill Industries of Central Texas Full time

    Lead all onboarding activities for new hires to include, but not limited to, onboarding through ATS, reminder calls, folder creation and I-9 management through E-Verify. Assist with vacancy reports by adding new hires & removing terminations. Assist Specialist, Onboarding, Talent, Retail, Business Services, Skills

  • Onboarding Specialist

    1 week ago

    Austin, United States Goodwill Industries of Central Texas Full time

    The Onboarding Specialist will provide general administrative support to the Talent Acquisition team and will work directly with electronic databases and provide superior customer service to Goodwill employees as needed. **Role and Responsibilities** - Lead all onboarding activities for new hires to include, but not limited to, onboarding through ATS,...

  • Project Onboarding Specialist

    2 days ago

    Austin, United States Origis Energy Full time

    **Join the Origis Energy Team!** Origis Energy is accelerating the transition to a carbon-free future by Reimagining ZeroSM. As one of America's leading renewable energy and decarbonization solution platforms, the company continues to expand and reimagine its contribution to the world's net-zero goals. Origis Energy puts customers first to deploy a wide...

  • Bilingual Onboarding Specialist

    4 weeks ago

    Austin, United States Perpetual Labor Sourcing LLC Full time

    Bilingual Onboarding Specialist **JOB DESCRIPTION**: Welcoming newly hired employees and executing the engagement plan throughout the onboarding journey; managing the end-to-end onboarding process, ensuring a great experience for new employees and a smooth start into their roles. **JOB DUTIES**: - Crafting and sending communication with information about...

  • Head of Customer Onboarding

    2 months ago

    Austin, United States SonarSource Full time

    At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems - we fix problems at the source - source code, to be specific. We have a dynamic culture with employees...

  • Head of Customer Onboarding

    4 weeks ago

    Austin, United States SonarSource Full time

    At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems - we fix problems at the source - source code, to be specific. We have a dynamic culture with employees...

  • Bilingual Onboarding Specialist

    6 days ago

    Austin, United States Perpetual Labor Sourcing Full time

    Bilingual Onboarding Specialist JOB DESCRIPTION: Welcoming newly hired employees and executing the engagement plan throughout the onboarding journey; managing the end-to-end onboarding process, ensuring a great experience for new employees and a smooth start into their roles. JOB DUTIES: Crafting and sending communication with information about the company...

  • Onboarding Operations Specialist

    7 days ago

    Austin, United States tapwage Full time

    The Onboarding Operations Specialist reports to the Director of Onboarding Operations. You will be a part of the team that is the introductory voice of Kestra Financial and the primary contact for all operational needs of our transitioning clients and their support staff. You will support the operational activities associated with the transition of a new...

  • Onboarding Specialist

    2 days ago

    Austin, United States Modus Closing Full time

    At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. Are you passionate about creating a tremendous customer experience, and do you love...

  • Project Onboarding Specialist

    2 weeks ago

    Austin, Texas, United States Origis Energy Full time

    Join the Origis Energy Team Origis Energy is accelerating the transition to a carbon-free future by Reimagining ZeroSM. As one of America's leading renewable energy and decarbonization solution platforms, the company continues to expand and reimagine its contribution to the world's net-zero goals. Origis Energy puts customers first to deploy a wide range of...

  • Onboarding Operations Specialist

    6 days ago

    Austin, Texas, United States tapwage Full time

    The Onboarding Operations Specialist reports to the Director of Onboarding Operations. You will be a part of the team that is the introductory voice of Kestra Financial and the primary contact for all operational needs of our transitioning clients and their support staff. You will support the operational activities associated with the transition of a new...

  • Client Onboarding Specialist

    1 week ago

    Austin, United States AssuredPartners Full time

    Overview: The Boon Group has an exciting career opportunity for a Client Onboarding Specialist. The Client Onboarding Specialist works closely with clients, brokers, external vendors, and most departments at Boon and is responsible for managing project timeline, gaining granular understanding of a new clients business needs, establishing and documenting...

  • Client Onboarding Specialist

    2 weeks ago

    Austin, United States Boon Full time

    The Boon Group has an exciting career opportunity for a Client Onboarding Specialist. The Client Onboarding Specialist works closely with clients, brokers, external vendors, and most departments at Boon and is responsible for managing project timeline, gaining granular understanding of a new client’s business needs, establishing and documenting processes...

  • Onboarding Operations Specialist

    2 weeks ago

    Austin, Texas, United States Kestra Holdings Full time

    ABOUT US:Come join the dynamic team at Kestra Financial Kestra Financial provides a leading independent advisor platform that empowers sophisticated, independent financial professionals, including traditional and hybrid RIAs, to prosper, grow, and provide superior client service. With a culture rich in reinvention and advisor advocacy, Kestra Financial has...

  • Seller Onboarding Specialist

    2 weeks ago

    Austin, Texas, United States Apex Systems Full time

    :Walmart Marketplace Business Development is looking for an engaged and excited associate to support our growing team. The Seller Onboarding Support associate will support the business development team through assisting with sellers in the marketplace onboarding process. In this role the associate will be required to conduct a high-volume of interactions...

  • Sr. Onboarding Operations Specialist

    2 weeks ago

    Austin, Texas, United States Kestra Holdings Full time

    ABOUT US: Come join the dynamic team at Kestra Financial Kestra Financial provides a leading independent advisor platform that empowers sophisticated, independent financial professionals, including traditional and hybrid RIAs, to prosper, grow, and provide superior client service. With a culture rich in reinvention and advisor advocacy, Kestra Financial has...

  • Onboarding Operations Specialist

    4 weeks ago

    Austin, United States Kestra Holdings Full time

    ABOUT US:Come join the dynamic team at Kestra Financial! Kestra Financial provides a leading independent advisor platform that empowers sophisticated, independent financial professionals, including traditional and hybrid RIAs, to prosper, grow, and provide superior client service. With a culture rich in reinvention and advisor advocacy, Kestra Financial has...